Education Consultant Role
Our business is growing and we are always on the lookout for like-minded team members who enjoy making a positive difference in people's lives and working in a fun and supportive work environment. With offices in Melbourne, Sydney, Canberra and Auckland, New Zealand, we have opportunities and offer flexible working arrangements to ensure a positive work-life balance.
Main Duties / Responsibilities
* To counsel and assist students to make best-informed decisions;
* To develop and enhance the counselling services;
* To follow up on student enquiry / application / acceptance;
* Providing customer service to existing customers (including: answering basic inquiries, requesting documents etc.) and prospective customers (e.g. helping them book in consultations)
* Preparing documents (e.g. document checklists, visa application forms, submission letters etc.)
* Client case management (e.g. managing case notes and timelines)
Benefits and perks
* Flexible work hours that work around your lifestyle and commitments
* Warm, supportive team with positive attitude
* Lots of 1:1 and group training with experienced migration agents to deepen your knowledge and to put it into practice
* Fast-growing company where there is a lot of room for career growth and advancement
Qualifications, Skills And Experience
* Previous education or migration related experience.
* Fluent English
* Australian PR or Citizen
* Hold a Qualified Education Agent Counsellor (QEAC) license
Essential Personal Traits
* Positive attitude
* Professionalism
* Good people skills and enjoys working with other people
* Customer service experience
* High attention to detail and accuracy
* Ability to follow processes
* Adaptability to changing priorities and new way of doing things
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