Employment Type
Permanent
Closing Date
10 June 2026 11:59pm
Job Title
Telstra Retail: Customer Service & Sales Consultant
Job Summary
As a Retail Sales Consultant, you are passionate about delighting Telstra's customers through outstanding customer service. You achieve this by providing an exceptional in‐store customer journey, and through your collaborative approach you empower customers by identifying the products and services they need to transform their telecommunications experience.
Responsibilities
* Deliver an exceptional in‐store customer journey.
* Collaboratively empower customers by identifying their product and service needs.
* Support and solve customer issues using progressive sales and consultative service.
* Maintain up‐to‐date product knowledge and apply a consultative approach.
* Drive and exceed sales targets and KPIs.
* Engage with customers in a busy environment, ensuring a positive and resilient service experience.
Qualifications
* Ability to build a connection with a variety of new and existing customers.
* Strong appetite to quickly develop customised solutions for customers.
* Drive to achieve and exceed sales targets and KPIs.
* Willingness to learn and grow within the role and beyond.
* Positive and resilient approach to customer service within a busy environment.
* Experience in a customer‐facing role.
Benefits
* 30% off Telstra services.
* Exclusive discounts across 240 brands and partners.
* Flexible, inclusive approach to parental leave.
* Unlimited access to 17,000 learning programs.
* Monthly performance rewards and recognition programs.
Locations
ESPERANCE
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