Job Description
We’re looking for a proactive and detail-oriented Rostering Consultant to join our National Rostering Team. In this vital role, you’ll ensure the smooth and effective allocation of support workers to meet client needs - helping us deliver exceptional service and continuity of care. You’ll work closely with our Recruitment and Service Delivery teams to maintain strong communication, efficient workforce planning, and a consistently high standard of customer service.
Day to day!
- Manage and maintain rosters to meet customer demand, ensuring shifts are filled and planned up to eight weeks in advance.
- Match support workers to customers based on skills, availability, and continuity of care.
- Collaborate with the Recruitment, Service Delivery, Customer Care, and Business Relationship teams to ensure workforce requirements are met.
- Support the onboarding and integration of new staff into the workforce.
- Ensure compliance with NDIS Quality & Safeguards Commission legislation, Fair Work requirements, and internal policies.
- Monitor shift allocations for compliance with working hours, rest breaks, overtime, and minimum engagement periods.
- Identify and contribute to continuous improvement opportunities within rostering processes and the customer experience.
- Maintain accurate and up-to-date records of staffing requirements, vacancies, and projections using CRM systems and MS Office tools.
Lets talk about you!
You’re an organised, customer-focused professional who thrives in a fast-paced environment, with experience or qualifications in disability, community services, or a related field, and strong rostering, workforce management, or coordination experience. You bring a solid understanding of the NDIS and health-related services, along with excellent communication, time management, and relationship-building skills. Known for your attention to detail and proactive, solutions-focused approach, you’re confident using MS Office and CRM systems and work effectively both independently and as part of a team. To join us, you’ll need a current NDIS Worker Screening Check, a Working with Children Check, and completion of the NDIS Worker Orientation Module – Quality, Safety and You.
Why you’ll love working with us
- Birthday Leave – because you deserve a paid day off to celebrate you
- Health Perks – 7% off BUPA Private Health Insurance
- Recharge Time – access to extra leave (plus your birthday off!)
- 24/7 Support – free mental health & counselling via our EAP
- Salary Packaging – including novated leasing with Smart Group
- Study Support – financial assistance for work-related education
- The Gifting Hub – save on brands like Good Guys, Rebel, Amazon & more ️
To be part of a brand with heart – helping connect people to meaningful work in Australia apply for a role with us today. If you have any questions, please contact Katie Longhurst on katie.longhurst@primaryhsa.com.au
At HCA we are committed to embracing diversity and committed to providing a safe working environment.