About the Role
As a specialist in conflict resolution, you will play a pivotal role in managing customer complaints and disputes related to general insurance products.
The ideal candidate will possess a strong background in dispute resolution, with extensive knowledge of general insurance principles, risk management, and compliance. They should be able to apply critical thinking skills to review disputes and propose effective resolutions.
Key Responsibilities
* Assess and investigate customer complaints and disputes
* Provide timely and accurate responses to customers, ensuring fair and reasonable outcomes
* Identify systemic causes of customer dissatisfaction and contribute to the development of solutions
* Manage internal and external stakeholder relationships
Requirements
* Strong analytical and problem-solving skills
* Excellent communication and interpersonal skills
* Able to work autonomously and as part of a team
* Knowledge of risk management and compliance principles
* Experience in dispute resolution or a related field
Benefits
We offer a range of benefits to support your well-being and career growth, including:
* Flexible working arrangements
* Professional development opportunities
* A supportive and inclusive work environment
Company Culture
We are committed to creating a positive and respectful workplace culture that values diversity, equity, and inclusion. We encourage applicants from diverse backgrounds to apply.