Desktop Support Officer – Brisbane (3‐6 month contract, potential extension)
Roles & Responsibilities
* Ensuring the smooth day‐to‐day operations of customer systems.
* Developing a friendly bond with end‐users.
* Collaborating with colleagues to improve or streamline processes.
* Seeking customer feedback on performance and actively improving outcomes.
* Identifying problems or requests lacking an existing process and working with peers to develop and implement solutions.
* Maintaining up‐to‐date documentation and procedures.
* Taking ownership of day‐to‐day technology issues and liaising with external third‐party organisations.
* Cooperating with cross‐functional teams to ensure successful customer outcomes.
Qualifications & Skills
* A passion for providing exceptional customer service, demonstrated by helping people resolve technical issues.
* A keen interest in technology and a strong desire to ensure all systems function optimally, as well as a willingness to learn new solutions.
* Effective communication skills when troubleshooting, remaining calm and providing clear explanations.
* A positive, can‐do attitude with a proven track record of helping others solve problems.
* Excellent verbal and written communication abilities, allowing interaction with a wide range of stakeholders.
* Flexibility to handle unusual situations, such as staying later or adjusting schedules to accommodate out‐of‐the‐ordinary circumstances.
Benefits
* Extensive training and development opportunities to support career growth.
* Discounts and benefits to maximise savings.
* Choice of IT equipment and access to cost‐price tech for personal use.
* Team events to celebrate achievements and foster an engaging culture.
Required Checks
Valid Vulnerable People / Working with Children Check (WWCC) and Police Check are required.
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