Innovative Mining Services is seeking an experienced and highly organized Operations & Administration Manager to support the continued national growth of our engineering and manufacturing operations.
This is a senior leadership role responsible for overseeing business systems, operational processes, compliance frameworks, and cross-functional coordination across the organisation. Working closely with senior management, the successful candidate will play a key role in driving operational consistency, improving accountability, and supporting scalable business growth across multiple locations.
This role includes leadership responsibilities and direct reports, with a strong focus on operational discipline, ISO 9001 compliance, process implementation, and continuous improvement initiatives across the business.
Key Responsibilities
* Oversee and maintain company ERP, CRM, document control, and operational systems
* Develop and implement operational procedures, workflows, and business controls
* Drive standardisation and consistency across all business units and branch operations
* Maintain and improve the company's ISO 9001 Quality Management System
* Coordinate audits, corrective actions, compliance reporting, and process reviews
* Support process improvement initiatives across manufacturing, procurement, engineering, project delivery, and sales administration
* Assist with operational reporting, workflow coordination, and business improvement projects
* Support rollout and operational setup of new branches and business units
* Coordinate document control, procedures, policies, and operational records
* Work closely with senior management to improve accountability, communication, and operational performance
* Provide leadership and support to administration and coordination personnel across the business
Skills & Experience
* Experience in business systems, operations, compliance, or process management roles
* Strong experience with ERP and CRM systems
* Experience maintaining or implementing ISO 9001 systems
* Strong organisational, communication, and stakeholder management skills
* Ability to manage multiple priorities across different departments
* Experience within engineering, manufacturing, mining services, or industrial industries highly regarded
* Previous leadership or team management experience advantageous
What We Offer
* Senior leadership opportunity within a growing national business
* Diverse and high-impact responsibilities
* Supportive and collaborative team environment
* Long-term career growth opportunities
* Opportunity to help shape operational systems and governance across the organisation
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