Toukley Medical Services is looking for experienced, highly organised Senior Medical Receptionists to join our friendly, patient-focused team across two of our practices: Warnervale GP Super Clinic and Mariners Medical Centre.
In this key front-of-house role, you’ll provide exceptional customer service and high-quality administrative support to our Doctors and Nurses, helping keep our busy clinics running smoothly.
About the role
· Greet and assist patients in a warm, professional manner
· Schedule and manage appointments (in person and by phone) using Best Practice
· Process private billing, Workers Compensation accounts, and Medicare claims
· Respond to patient enquiries promptly and provide outstanding service
· Maintain accurate, confidential patient records and documentation
· Provide high-level administrative support to Doctors and Nurses
· Manage incoming correspondence (faxes), scan and file reports, and support debtor account follow-up
About you
· Recent experience in a senior medical receptionist role
· Strong proficiency with Best Practice (or similar clinical software)
· Proactive and reliable, with the ability to work autonomously and as part of a team
· Sound understanding of the Medicare Benefits Schedule (MBS)
· Excellent communication and interpersonal skills
· Confidence managing multiple priorities in a fast-paced environment
· Strong organisation and time management skills with attention to detail
· Availability for part-time or casual hours, including rotating Saturdays
· A calm, compassionate and professional approach with a commitment to outstanding patient care
· Current driver licence and a reliable vehicle