Site Reliability Engineer (Incident Manager)
Brisbane, Australia
As a Livesite Engineer, you'll own the reliability and operational health of our live production environment. You'll take incidents from detection to resolution, lead post-mortems, manage release changes for your services, and drive platform improvements that reduce toil and improve resilience. You're the primary on‐call for your domain and a go‐to escalation point for more junior engineers on the team.
The role is based in Brisbane and can be fully remote or hybrid. You'll work primarily within AEST business hours, with some structured overlap with our India and U.S. based teams.
What You'll Be Doing
* Monitor the live production environment to proactively identify potential issues or anomalies before they become incidents.
* Respond to P1/P2 alerts and outages – take ownership from detection through resolution, not just escalation.
* Serve as incident commander for the company: manage war‐room communications, drive diagnosis, and coordinate cross‐functional responders.
* Manage customer‐facing P1 communications – provide clear, timely stakeholder updates and prepare post‐incident reports.
* Lead post‐mortems and RCAs for significant incidents; own action items through to closure and share learnings with the team.
* Own and maintain runbooks for your team's services; proactively identify gaps and close them before the next incident.
* Own release management for your services – scope change ticket submissions, approval coordination, and rollback planning.
* Contribute to SLO/SLA definition for services you own; monitor and report against targets.
* Develop and maintain automation scripts, tooling, and monitoring dashboards to reduce toil and improve MTTR.
* Contribute to platform engineering efforts that improve reliability or operability.
* Mentor Associate Livesite Engineers – pair on incidents, review their documentation, share institutional context.
* Act as primary on‐call for your service area and escalation point for Associates during their on‐call shifts.
Must Have
* Bachelor's degree in Computer Science, Information Technology, or a related field – or equivalent practical experience.
* 3‐5 years of experience as a Livesite Engineer, Site Reliability Engineer, Incident Manager, or in a comparable production operations role.
* Solid knowledge of Linux/Unix systems, networking concepts (DNS, TLS, HTTP), and web technologies.
* Proficiency in scripting languages (Python, Bash) for automation and tooling – you write scripts to solve real problems, not just edit existing ones.
* Hands‐on experience with monitoring and alerting tools (e.g., Splunk, Datadog, Prometheus, Grafana).
* Demonstrated ability to lead incident response – you've been the person driving toward resolution under pressure, not just a participant.
* Experience owning or contributing to post‐mortems – you know what a good one looks like and why it matters.
* Strong communication skills: comfortable writing clear incident reports for customers and briefing non‐technical stakeholders in real time.
* Willingness to serve as primary on‐call – schedule and allowances discussed at offer stage.
Nice to Have
* Experience with cloud platforms (AWS, Azure, GCP) and containerization (Docker, Kubernetes) – on‐the‐job development supported for the right candidate.
* Familiarity with change management processes and tooling (e.g., Jira‐based change tickets, release windows).
* Experience with incident management tooling (e.g., PagerDuty, FireHydrant).
* Experience in the fraud prevention or bot mitigation domain.
* Prior experience mentoring or supporting junior engineers.
Benefits
* Competitive salary + Equity
* Flexible hardware options – e.g. Mac, Linux
* Flexible working hours to support personal well‐being and mental health
* EAP (Employee Assistance Program)
Arkose Labs is an Equal Opportunity Employer that makes employment decisions without regard to race, color, religious creed, national origin, ancestry, sex, pregnancy, sexual orientation, gender, gender identity, gender expression, age, mental or physical disability, medical condition, military or veteran status, citizenship, marital status, genetic information, or any other characteristic protected by applicable law. In addition, Arkose Labs will provide reasonable accommodations for qualified individuals with disabilities.
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