Job Title: Store Operations Manager
We are seeking a highly skilled and experienced professional to lead our retail store operations. As a Store Operations Manager, you will be responsible for driving sales, managing staff, controlling inventory, and implementing strategies for commercial success and operational excellence.
About the Role
This is a management position that requires strong leadership skills, excellent communication, and problem-solving abilities. You will work closely with the team to achieve business objectives and ensure the smooth operation of the store.
Key Responsibilities:
1. Store Management & Operational Control:
* Develop and implement local sales and marketing initiatives.
* Analyse sales figures and forecast future sales.
2. Financial Management & Budgeting:
* Manage store budget, including operational costs and profitability.
* Take responsibility for store financial performance.
3. Staff Management & Leadership:
* Lead, recruit, train, and supervise the retail sales team.
* Prepare staff rostering and assign duties.
* Manage staff performance and foster a high-performance culture.
4. Product & Inventory Management:
* Oversee product selection and stock levels.
* Manage inventory control and minimise stock loss.
* Maintain visual merchandising standards.
5. Customer Service Standards & Compliance:
* Deliver high-quality customer service.
* Resolve complex customer inquiries or complaints.