About This Role
We are seeking a skilled and experienced IT leader to join our team as an Executive IT Support Manager. As a key member of our organization, you will be responsible for leading a team of IT professionals to deliver exceptional support services to our executives and their assistants.
Key Responsibilities
* Lead by example with exceptional interpersonal skills, professionalism, and a strong customer focus.
* Lead, mentor, and develop the Executive IT support team, fostering a culture of high performance, collaboration, and continuous improvement.
* Drive cross-training initiatives to enhance service capability within Executive Support and Global End User Services.
* Act as the escalation point for complex issues, ensuring timely resolution and clear communication.
* Oversee financial management for allocated cost centres and maintain budget accountability.
* Implement continuous improvement frameworks to optimize operational costs and boost end-user satisfaction.
Required Skills and Qualifications
To succeed in this role, you will need:
* Strong technical knowledge across various IT domains including networking, operating systems, and Microsoft Intune.
* Excellent communication skills to effectively interact with technical teams, non-technical staff, and executives.
* Customer Engagement & Service Excellence – Champion a customer-centric culture, design strategies for exceptional experiences, and resolve complex issues effectively.
* Stakeholder & Relationship Management – Build and maintain strong relationships with customers and stakeholders to drive collaboration and outcomes.
* Accountability & Performance Leadership – Foster a culture of ownership, monitor progress against goals, and celebrate success while addressing underperformance.
* Problem Solving & Decision Making – Analyze root causes, develop practical solutions, and apply evidence-based approaches to resolve challenges.
* Service Delivery & Continuous Improvement – Define and implement service standards, monitor performance, and drive initiatives for operational excellence.
Benefits
In addition to a competitive salary and benefits package, we offer:
* Performance-related pay
* Access to thousands of learning programs so you can level-up
* Purchased annual leave scheme
* Additional Telstra day off
* Additional 30% off Telstra products and services
* Toolkit provided (laptop + mobile phone + plan paid for)
Others
We pride ourselves on being a welcoming and inclusive community where everyone is respected, valued, and celebrated. We actively seek individuals from various backgrounds, ethnicities, genders, and abilities because we know that diversity not only strengthens our team but also enriches our work.
Sustainability
We are amongst the top 2% of companies globally in the CDP Global Climate Change Index 2023, being awarded an 'A' rating. If you want to work for a company that cares about sustainability, we want to hear from you.
Diversity, Equity, and Inclusion
We have zero tolerance for harassment of any kind, and we prioritize creating a workplace culture where everyone is safe and can thrive.