Job Title:
A technical support role with a focus on field-based work, requiring the ability to travel to customer sites to install, troubleshoot, repair and maintain electronic gaming machines.
Your Responsibilities:
* Perform scheduled tasks, preventative maintenance, break/fix repairs and system diagnostics at customer locations.
* Install, remove, upgrade, modify and change games on gaming equipment at customer sites.
* Investigate and resolve complex system faults and perform repair work as needed.
* Respond promptly to service calls to meet customer expectations and requirements.
* Collaborate with venue staff to ensure high customer satisfaction.
Reporting & Documentation:
* Collect and report all activities accurately using Aristocrat's field service management tools.
* Ensure real-time data entry and 100% accuracy of service records, tasks and inventory.
* Record all part usage and complete returns per standard procedures.
* Assist with internal reporting and respond to departmental requests as required.
Workplace Health & Safety (WHS) & Compliance:
* Understand and comply with company and venue WHS policies, procedures and regulations.
* Follow accident/incident/near miss processes and conduct investigations as necessary.
* Ensure all activities meet regulatory and compliance requirements.
To succeed in this role, you will require excellent problem-solving, troubleshooting and fault-finding capabilities. You will also possess strong interpersonal skills and a customer service attitude, with the ability to work independently across multiple sites.
Requirements:
* Valid driver's licence.
* Ability to acquire relevant state/territory gaming licences (support provided).
* Excellent problem-solving, troubleshooting and fault-finding skills.
* Strong interpersonal skills and customer service attitude.
* Self-motivated and able to work independently.
* Good time management and scheduling skills.
* Proficient in using mobile devices and field service applications for reporting.
We welcome applicants from diverse backgrounds and identities.