Job Summary
Permanent, full-time opportunity; Hybrid Role (1 days WFH). Experienced people leader with strong MDM and end‐user mobility expertise.
Location
Fiona Stanley Hospital, Murdoch, Perth
Make an impact at Serco
As our EUC & EMM Manager, you'll lead a high‐performing team delivering modern workplace and mobility services in a dynamic 24/7 hospital environment. You'll ensure reliable, secure, and seamless digital experiences for clinical and non‐clinical teams. Working closely with stakeholders, you'll drive service performance, continuous improvement, and strong customer outcomes. This is a hands‐on leadership role where your ability to guide people and shape service delivery will make a real difference.
Responsibilities
* Leading a large, diverse desktop support team in a 24/7 environment
* Managing service performance against KPIs, SLAs and contract obligations
* Driving incident, request and escalation management aligned with ITIL practices
* Overseeing endpoint, asset lifecycle and mobility management services
* Improving modern workplace technologies and end user experience
* Collaborating with stakeholders to deliver service improvements and reduce risk
Qualifications
* Strong experience leading large operational teams within 24/7 service environments
* Solid understanding of ITIL processes, workflows and service management
* Experience leading desktop support or modern workplace teams
* Knowledge of SCCM, SOE/MOE and endpoint environments
* Experience with end user mobility and MDM platforms like Intune or Samsung Knox
* Experience with Citrix VDI is advantageous
* Technically capable leader able to engage with technical teams
* Demonstrated experience in future‐proofing environments across desktop and mobility fleet management, asset management, and lifecycle management
Benefits
* Inclusive, supportive and values‐driven culture
* Access to cutting‐edge technology and tools
* Strong focus on career growth and internal mobility
* Flexible benefits that support your wellbeing and work‐life balance
* Influence and enhance modern workplace capabilities in a critical healthcare environment
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