We're proud to be an equal opportunity employer that celebrates our diversity of race, beliefs, sexual orientations, gender identities, age, disability status, marital status and more.
The key accountabilities of the role:
* Build advocacy and deliver world class customer satisfaction - Implementations SLAs
* Exceed Net Promoter Score (NPS) of over 50 across WFS
* Achieve 4.5 out of 5 Customer Satisfaction Score for our services
* Meet or Exceed quality metrics
The key responsibilities of the role:
* Driving assigned implementation projects through the build phase
* Attending project meetings and providing proactive customer contact throughout the whole process
* Building and testing rule sets in the Ready Workforce rules engine UI to configure complex pay rules, conditions, and compliance requirements for customer-specific employment awards
* Validating rule set logic and functionality through systematic testing to ensure accurate pay calculations and compliance with Australian and NZ payroll requirements
* Project administration including data migration, scheduling/timeline management and updating internal systems and tracking activities and progress
* Delivering targeted system training (onsite, face‐to‐face, group and online)
* Coordinating the transition of implementations from project to BAU
* Taking responsibility for customers queries via calls and emails during the project transition
* Providing comprehensive handovers to the Customer Support Team after the transition period is complete
* Adding your insight and experience into how to develop and grow the product, role and team
The key requirements for the role:
* Relationship and stakeholder management at all levels
* Excellent project and time management skills
* Problem solving skills with the ability to think outside the box when it comes to solving customers problems
* Experience building and configuring complex rules and logic in payroll or HRIS systems
* An inquisitive and self‐starting nature when it comes to learning
* Ability to think analytically with a good understanding of technical jargon
* Understand either NZ or Australian payroll compliance (knowing both would be incredible!)
* A working knowledge of time and attendance
* Australian award application knowledge
* Ready Workforce product knowledge (advantageous)
* Understanding of HRIS systems and processes
* Familiarity with rules engines and business rule configuration systems (advantageous)
* More than 2 years in a project management role, implementing either SaaS payroll or HRIS systems
* Track record of building effective working relationships with cross functional teams such as Sales, Development, Client Service
* Proven project management experience in a formal professional services environment
Why you should become a ReadyTecher:
* A day off for your birthday- hip hip hooray!
* Additional 4 days of leave each year
* ReadyTecher Awards each quarter with the chance to win flights and accommodation to Hamilton Island
* Hybrid work, with in‐house baristas in Sydney
* Access to Sonder- a technology‐driven platform supported by safety, medical and mental health experts - available 24/7
* Company top‐up of Government parental leave
* Additional paid leave for miscarriage, endometriosis and menopause
* Volunteer leave
* And plenty of ReadyTech merch drops along the way!
As part of our commitment to ensuring a safe and secure working environment for all employees and in compliance with Australian regulations, please note that if selected for this role, you will be required to complete a comprehensive police check and an Australian working rights check. Should you have any questions or concerns regarding these requirements, please feel free to contact us.
Location: Melbourne, Sydney, Australia & New Zealand
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