Domestic Regional Technical Officer (Canberra, NV2 clearance – 100% Onsite)
The
Domestic Regional Technical Officer
provides
onsite ICT support and field engineering services
across Canberra-based operations. The role focuses on the
installation, maintenance, and support of end-user computing, networking, and communications infrastructure
within secure environments. It requires a hands-on technical mindset, the ability to work autonomously, and strong stakeholder engagement to ensure dependable ICT service delivery.
Key Responsibilities
* Deliver
onsite ICT support
and troubleshooting for Canberra-based users and systems.
* Install, configure, and maintain
end-user devices, network, and communications systems
.
* Support the
installation, configuration, and decommissioning
of systems and infrastructure.
* Maintain accurate technical documentation and
Standard Operating Procedures (SOPs)
.
* Conduct
incident and problem management
activities following ITIL and SFIA frameworks.
* Support
UPS systems
and ensure physical infrastructure is properly maintained.
* Collaborate with cross-functional teams and
liaise with stakeholders
on technical issues.
* Demonstrate initiative and analytical problem-solving for complex or undocumented issues.
* Perform after-hours or weekend work when required for operational continuity.
Essential Criteria
* Demonstrated experience supporting and maintaining
complex ICT systems
.
* Proven ability to install and support
desktop and end-user computing hardware/software
.
* Hands-on experience with
printer installation, configuration, and troubleshooting
.
* Understanding of
UPS systems
and related maintenance.
* Familiarity with
physical network and server infrastructure
, including cabling and device setup.
* Active NV2 security clearance
(PV clearance desirable).
Desirable Criteria
* Understanding of
logical networking concepts
(DHCP, VLANs, subnetting, routing).
* Open Cabling Registration
.
* Senior First Aid
certification.
* White Card
and safety certifications (e.g., working at heights, confined spaces, asbestos awareness).
* Awareness of
Australian Government ICT security and operational standards
.
Qualifications
* ICT or networking qualifications (e.g., Diploma in IT, CompTIA Network+, CCNA) desirable.
* Valid driver's licence and ability to travel locally as needed.
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