About the Opportunity
You will be joining our supportive Operations team to deliver an exceptional guest experience for residents and guests at our Village in Karratha. Permanent full‐time positions are available on a 14:7 roster with an 8.25 day schedule (two weeks living on site and one week at home).
You will manage guest check‐ins and check‐outs, accommodation bookings, general administration duties, and the retail space. You will also be the first point of contact and provide an excellent customer service experience for all residents and guests.
About the Benefits
* Salary ranging from $65,000 – $75,000 + 12% superannuation plus penalties and allowances
* $7,000 annual incentive bonus for all local candidates who Drive in, Drive out (paid quarterly – flights not included)
* 8.25 hour work day
* FIFO included for all Perth based candidates (not eligible for incentive bonus)
* All food provided while on site
* Accommodation provided (linen, air‐con, bar fridge, TV, en‐suite bathroom)
* On‐site facilities (e.g. gyms, hubs, pools – varies by Village)
* Employee benefits including retailer discounts, reward programmes and access to confidential counselling services for you and your family
About You
* Administration experience, preferably within the hospitality industry
* Experience with accommodation booking systems is highly desirable
* Experience working in high‐volume, fast‐paced environments
* Excellent customer service and communication skills
* Excited to work on a 14:7 roster (2 weeks on, one week off)
* A valid driver's licence
* Unlimited working rights within Australia for at least 12 months (sponsorship not available)
* Flexibility to work day and night shifts when required
* Passion and commitment to safety
Responsibilities
* Conduct guest check‐ins and check‐outs, ensuring efficient and courteous service
* Process and allocate accommodation bookings using the accommodation software package
* Distribute room keys and maintain accurate daily activity checklists
* Accept and forward maintenance requests from clients and housekeeping
* Maintain safety, quality and environmental standards, reporting any issues or near‐misses
* Operate POS and EFTPOS systems, managing cash and reconciliation at shift end
* Assist in preparing and processing bills and payments in line with client contractual requirements
* Support the retail space and facilitate stock and supply management
* Respond to local client representatives and guests, building strong relationships and ensuring service levels exceed expectations
* Participate in teams' regular meetings and training sessions, contributing to process improvement
Qualifications
Knowledge, Skills and Experience
* Proficiency in English (reading, writing, speaking)
* At least six months experience in front‐office or commercial/hotel accommodation
* At least two years general office administration experience
* Experience with accommodation software packages
* Knowledge of workplace safety systems and compliance, including safe operation of plant and equipment and manual handling
* Proficiency in Microsoft Office
* Skilled in utilisation of POS systems
#J-18808-Ljbffr