Join to apply for the Customer Success Manager - Talent role at ReadyTech
Join to apply for the Customer Success Manager - Talent role at ReadyTech
Get AI-powered advice on this job and more exclusive features.
About us:
Making a meaningful difference with mission-critical software that empowers communities to thrive.
About us:
Making a meaningful difference with mission-critical software that empowers communities to thrive.
ReadyTech is more than just a one-trick pony playing in one market with one product, or one customer. We re-imagine, design, develop and deliver technology to solve our customer's diverse problems – supporting multiple businesses across a variety of markets to be ready for anything.
We're an ASX-listed company which means we are stable, have a strong track record of sustainable growth and have a significant number of long-term customers. So, what does this mean for you? It means we can offer you an experience that will push you tobe your best, provide career-building challenges, and that will offer you numerous growth opportunities that can't be found in any other company.
It's an inclusive environment where there is no place for politics, where we get our heads together to solve the problems that really matter to our customers, and where we always stay focused on our north star – the communities we serve, and society at large.
The Key Accountabilities Of The Role
* Drive high customer satisfaction through timely, responsive, and knowledgeable support.
* Coordinate and deliver lifecycle activities (onboarding, adoption, training checkpoints).
* Maintain account health and hygiene across systems (Salesforce, internal tracking).
* Identify and surface risks, flagging escalations and opportunities for strategic follow-up.
* Contribute to a high-performance Talent Pod by sharing insights and supporting operational excellence.
The Key Responsibilities Of The Role
* HR Technology Literacy and Platform Enablement: Demonstrated experience using HR or Talent Management systems, either as a user or administrator. A passion for HR technology and the ability to quickly learn new systems is essential. You will guide customers in their day-to-day use of the Ready Workforce Talent platform, providing practical advice and driving confident usage across their teams.
* Customer-Centric Communication and Relationship Management: You will build trusted relationships through regular check-ins and consistent communication. Strong interpersonal skills, empathy, and responsiveness are essential. The ability to understand customer needs and adjust your approach accordingly is key to success in this role.
* Problem Solving and Ownership: You are a proactive problem solver who takes ownership of customer queries and issues. You'll work through ambiguity and bring ideas to improve both customer outcomes and internal processes. Being solutions-focused and resourceful is a must.
* Attention to Detail and Operational Execution: You bring strong time management and accuracy to your work. You'll manage multiple priorities and document all activity in Salesforce with precision. High standards of written and verbal communication are expected.
* Team Collaboration and Initiative: This role is part of a pod, and collaboration is key. You'll work closely with your Customer Success Partner and internal teams across Product, Support, and Professional Services. You should be comfortable working independently while also contributing to shared team goals.
* Relevant Education or HR Domain Experience: Tertiary qualifications in Human Resources, Management, Learning & Development, Psychology, Organisational Development, or similar are desirable. Alternatively, equivalent professional experience in HR, Talent systems, or SaaS customer roles will be highly regarded.
The Key Requirements For The Role
* Builds trusted relationships with empathy and professionalism.
* Strong verbal and written communication skills.
* Organised, accountable, and capable of managing multiple customer engagements.
* Self-motivated and able to work independently while contributing to team success.
* Proactive in identifying issues and driving outcomes.
* Working knowledge of HR, Talent or LMS Systems
* Understanding of SaaS business models and the customer lifecycle
* Familiarity with Salesforce or other CRM tools
* Awareness of customer success metrics (e.g. CSAT, NPS, health scoring)
* 2+ years in a customer-facing role within SaaS, HR tech, or similar.
* Experience supporting or training users on software platforms.
* Demonstrated ability to handle competing priorities and provide timely responses.
* Comfortable engaging with HR or business leaders and translating needs into actions.
Why you should become a ReadyTecher:
* A day off for your birthday- hip hip hooray
* Additional 4 days of leave each year
* ReadyTecher Awards each quarter with the chance to win flights and accommodation to Hamilton Island
* Hybrid work, with in-house baristas in Australia via the Ready Beans team
* Access to Sonder- a technology-driven platform supported by safety, medical and mental health experts - available 24/7
* Paid parental leave
* Additional paid leave for miscarriage, endometriosis and menopause
* Volunteer leave
* Flu vaccinations
* And plenty of ReadyTech merch drops along the way
Additional Information
This role is part of the dedicated Talent Pod within Customer Success, designed to deliver focused, high-touch service to Ready Workforce Talent customers. You will collaborate closely with your Customer Success Partner and internal stakeholders in Product, Support, and Professional Services to ensure customers feel informed, empowered, and supported throughout their journey.
This role forms part of a two-person pod structure within the Talent Customer Success team. The Customer Success Manager (Lifecycle) is primarily responsible for day-to-day engagement and support, while the Customer Success Partner (Strategic) leads portfolio strategy and long-term planning. This structure supports both client experience and internal career progression opportunities.
This is a hybrid role based across the following ReadyTech Office Locations: Melbourne, Sydney, Parramatta, Launceston, Adelaide
ReadyTech is committed to seeing things through each other's eyes. We invest deeply in relationships by offering positivity, fairness and empathy in every interaction and love that everyone is different. We're proud to be an equal opportunity employer that celebrates our diversity of race, beliefs, sexual orientations, gender identities, age, disability status, marital status and more - so that every single one of us can feel like we belong.
As part of our commitment to ensuring a safe and secure working environment for all employees and in compliance with Australian regulations, please note that if selected for this role, you will be required to complete a comprehensive police check and an Australian working rights check. Should you have any questions or concerns regarding these requirements, please feel free to contact us.
So, if you are ready for anything, please apply today. Please note that if your application is progressed to the next stage, we will send you some testing to complete as part of your application as we have found this helps us to quickly identify potential ReadyTechers
Position description Apply now
Share
Seniority level
* Seniority level
Entry level
Employment type
* Employment type
Full-time
Job function
* Job function
Other
Referrals increase your chances of interviewing at ReadyTech by 2x
Sign in to set job alerts for "Customer Success Manager" roles.
Sydney, New South Wales, Australia 6 days ago
Sydney, New South Wales, Australia A$70,000.00-A$75,000.00 2 weeks ago
Sydney, New South Wales, Australia 4 weeks ago
Customer Success Lead - Australia and New Zealand
Sydney, New South Wales, Australia 3 weeks ago
Sydney, New South Wales, Australia 2 months ago
Customer Success Manager, CHRO Specialist
North Sydney, New South Wales, Australia 2 weeks ago
Sydney, New South Wales, Australia 1 month ago
Sydney, New South Wales, Australia 6 days ago
Ingleburn, New South Wales, Australia 3 weeks ago
Sydney, New South Wales, Australia 2 weeks ago
Sydney, New South Wales, Australia 3 weeks ago
Pyrmont, New South Wales, Australia 2 months ago
Sydney, New South Wales, Australia 1 day ago
Sydney, New South Wales, Australia A$75,000.00-A$80,000.00 19 hours ago
Sydney, New South Wales, Australia 2 weeks ago
Sydney, New South Wales, Australia 2 weeks ago
Millers Point, New South Wales, Australia 1 week ago
Double Bay, New South Wales, Australia 2 weeks ago
Sydney, New South Wales, Australia 2 weeks ago
Sydney, New South Wales, Australia 2 days ago
Sydney, New South Wales, Australia 3 weeks ago
Sydney, New South Wales, Australia 3 days ago
Sydney, New South Wales, Australia 1 day ago
Sydney, New South Wales, Australia 6 days ago
Sydney, New South Wales, Australia 2 weeks ago
Sydney, New South Wales, Australia 2 weeks ago
Sydney, New South Wales, Australia 1 day ago
Sydney, New South Wales, Australia 6 days ago
Sydney, New South Wales, Australia 2 weeks ago
Sydney, New South Wales, Australia 2 weeks ago
Sydney, New South Wales, Australia 2 weeks ago
We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr