About the Company
We're an iconic Aussie brand with a global footprint. Our purpose is to build a connected future so everyone can thrive. We're all about providing the best experience and delivering the best tech on the best network.
About the Team
Telstra Business – Telstra Business Technology Centers provides IT and business support to Telstra's business customers. The TBTC network is part of a fully branded Telstra channel designed to provide professional services to support business customers in integrating tailored tech solutions, allowing them to focus on business objectives.
What We Offer
* Performance‐related pay
* Access to thousands of learning programs to level up
* Purchased annual leave scheme
* Additional Telstra day off
* Additional 30% off Telstra products and services
* Toolkit provided (laptop, mobile phone and plan paid for)
About the Role
Position: Account Manager
Key Responsibilities
* Take ownership for managing relevant customer relationships to support ongoing development, drive customer satisfaction and achieve revenue and sales objectives for the defined portfolio.
* Contribute to implementing the segment and portfolio strategy with a strong emphasis on outbound campaigns to win back and acquire new customers.
* Take accountability for managing inbound/outbound customer sales and service contracts, exploring sales opportunities, responding to queries and escalating complaints and leads to more experienced team members as required, to ensure timely remediation and positive customer experiences.
* Authentically collaborate with peers, team members and key stakeholders across the TBTC channel to support the identification and qualification of leads.
* Participate in customer initiatives such as developing and maintaining relevant account and portfolio plans that support ongoing relationship development and contribute to the achievement of financial and customer targets (revenue, profitability, NPS) and exceptional customer data quality.
* Meet individual and team sales and performance KPIs with a focus on acquisition metrics.
* Continue to upskill and develop capability and knowledge across Telstra's portfolio of products and business solutions.
* Identify areas of improvement and actively embrace change and technology to better support our business customers.
Required Qualifications
* Excellent communicator with strong interpersonal, engagement and presentation skills, able to present to executives or willingness to learn these skills.
* Strategic thinking with the ability to adapt to change.
* Able to make an impact on the TBTC performance and team engagement and culture.
* Demonstrated commitment to relationship building and working in partnership with key stakeholders.
Preferred Experience
* Understanding of the business plus and Telstra SMB customer base.
* Understanding of day‐to‐day operations and what to expect in a TBTC.
* Sound knowledge of how channels work and a strong understanding of the market.
* Experience in Cisco, Microsoft and Checkpoint products and solutions.
Location and Hours
This role is a full‐time on‐site role based in Wagga Wagga.
Diversity & Inclusion
When you join our team, you become part of a welcoming and inclusive community where everyone is respected, valued, and celebrated. We actively seek individuals from various backgrounds, ethnicities, genders and disabilities because we know that diversity not only strengthens our team but also enriches our work. We have zero tolerance for harassment of any kind and prioritise creating a workplace culture where everyone is safe and can thrive.
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