About the Role:
This is a unique opportunity to play a key role in delivering outstanding customer service and providing financial wellbeing solutions.
As a Senior Banking Consultant, you will serve customers directly, have needs-based conversations, and manage them through property purchasing journeys.
You will also provide support to branch staff and assist with complex customer needs.
The ideal candidate will be experienced in developing strong relationships in a customer-focused role, with significant experience in financial services, preferably within the retail banking sector.
Key Responsibilities:
* Act as an ANZ products initiator and role model
* Eagerly support the Branch Manager in delivering ANZ's retail strategy
* Meet customer needs through provision of home loan, insurance, investment products, and transactional services
* Take responsibility to 'know your customer' from a risk perspective
* Deliver desired customer experience by adopting a positive relationship-based approach
What We Offer:
* A dynamic and collaborative work environment
* Opportunities to try new things, learn, and grow
* Flexible working arrangements to suit your needs
* Access to health and wellbeing services and discounts on selected products and services
We Are Looking For:
* Prior experience in developing strong relationships in a customer-focused role
* Significant experience in financial services, preferably within the retail banking sector
* Excellent communication and interpersonal skills
* Leadership and coaching capabilities
* Experience in being an influential user and promoter of technology