Job Title:Customer Service RepresentativeJob DescriptionThis role involves answering inbound calls in relation to general enquires for credit/debit card. The primary responsibilities include providing support, answering questions, and resolving issues that may arise with clients' accounts or services. which could range from account discrepancies to technical difficulties with online banking platforms.**Elevate Your Career with Concentrix-Where your career gets interest**At Concentrix, we recognize the power of a great conversation and the impact of efficient solutions. If you're ready to turn your interpersonal strengths and technical expertise into a rewarding career—while making a real difference for customers—we'd love to hear from you. This is your opportunity to join a trusted global leader in customer experience. And yes, this is the real deal.**About the Role:** Step into your future with Concentrix as a **Customer Service Representative**. Be the trusted voice our banking customers depend on for exceptional service and support, helping resolve enquiries and contributing to our team's success.* **Start date:** 10th of November 2025. Immediate start* **Competitive Compensation:** Earn $28.12 per hour + 12% Super and up to $130 performance-based incentives.* **Comprehensive Training:** Enjoy 2 weeks of paid, full-time classroom training to set you up for success.* **Flexible Work Options:** Choose between full-time/part time, with availability across weekdays and Saturdays.* **Career Growth:** Benefit from opportunities for career development in financial services.* **Inclusive Culture:** Join a diverse workplace with generous leave and flexible arrangements.* **Exclusive Benefits:** Access banking discounts and promotions after 6 months, with free parking and public transport access.**What You'll Be Doing:*** Handle inbound calls with professionalism, providing solutions for credit/debit card queries.* Listen actively, understand customer needs, and deliver tailored solutions.* Offer accurate information about our banking procedures and products.* Resolve issues efficiently and escalate complex situations as necessary.* Maintain detailed records of interactions and participate in continuous improvement initiatives.**What We're Looking For:*** Excellent communication and interpersonal skills.* Strong problem-solving abilities and a desire to help others.* Proficiency with computer systems, with a readiness to learn.* Previous customer service or call center experience is a plus.* Flexibility to work varied shifts, including weekends and public holidays.Concentrix Services Pty Ltd is a leader in delivering exceptional customer experiences. Partnering with over 2,000 clients, including more than 155 Fortune Global 500 brands, we operate in 70+ countries and speak over 150 languages. We invest in our greatest asset—our people—by nurturing career growth and fostering a culture of integrity and collaboration.Join our dynamic and dedicated team today and make a real impact in customer service. **Apply now** to embark on this exciting journey with ConcentrixApplicants must be at least 18 years of age with full working rights in Australia and pass a police and pre-employment check.Concentrix is dedicated to creating an inclusive and supportive work environment that values diversity in all forms. As an equal opportunity employer, we invite applications from people of all cultures, abilities, backgrounds, and particularly from First Nations communities. Our commitment to equity, diversity, and inclusion ensures that any necessary adjustments during the recruitment process are accommodated, We invite you to discuss any necessary support or adjustments you may need during the recruitment or employment process, assuring that such needs will not impact hiring decisions.Location:AUS Gold Coast - Robina Town Centre Dr Lvl2Language Requirements:Time Type:Full time**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the**# **Mission:**### Hi, we're Concentrix. We're a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.# **Company Overview:**### We power the brands of the future. Some call us a global technology and services leader. But we're so much more. Human-centered, tech-powered, intelligence fuelled. Every day we're busy helping over 2000 of the world's best brands solve their toughest business challenges. Whether it's…… designing game-changing brand experiences, building and scaling secure AI technologies, or building loyalty to drive revenue. We design, build, and run fully integrated, end-to-end solutions across the entire enterprise, at speed and scale. We're the strategic thinkers who designbrand-defining experiences. The technologists & engineers who buildsmarter solutions. And the operational experts who run it all and make it work seamlessly. By integrating strategy & design with data & analytics, enterprise technology, and digital operations. You could say, at the heart of everything we do lies a commitment to transform the way companies connect, interact, and grow across the world and into the future. Experience the power of Concentrix.Concentrix CVG Corporation is an EEO/AA/M/F/Vet/Disability Employer.
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