About the Role The purpose of this role is to provide competent Functional Analysis services in support of important and complex business applications projects within the Salesforce platform, using industry accepted IT Development practice and techniques. The role involves skilfully translating stakeholder needs and prototypes into precise software requirements, utilising out of the box features and functionalities. This includes evaluating existing information, documenting findings, and presenting information to stakeholders. You will analyse business processes to identify opportunities for improvement and design, develop and implement new and enhanced processes under supervision whilst supporting project team in executing the change to end users. The successful applicant will be expected to have a good understanding of integrated IT systems, specifically Salesforce application, to undertake systems analysis and design, including high-level modelling, process flow modelling and process re-engineering and translate prototypes into functional specifications. Attributes * Well-developed conceptual and analytical skills and the proven use of initiative in solving problems, including knowledge and experience in defining, implementing and enhancing business process. * Analyses issues from different perspectives and draws sound inferences from information available. * Demonstrated ability to participate in workshops with stakeholders to gather and analyse business processes and requirements and drive the key outcomes on the framework. * Highly developed written communication skills including the ability to liaise with a diverse range of internal and external personnel and stakeholders and proven ability to plan and organise work and produce high quality results. Desirable Qualifications and Experience * Desirable: Agile working experience with clear, highly articulated, working background Functional Analysis. How to apply: When applying for this position please ensure you submit a Cover letter addressing the Key Selection Criteria (no more than 2 pages) along with a Curriculum Vitae. About the Department The role of the Department of Education is to support Victorians to build prosperous, socially engaged, happy and healthy lives. It does this by supporting lifelong learning and healthy development, strengthening families and helping to equip people with the skills and knowledge for a 21st century economy and society. About the Division The Information Management and Technology Division guides the Departments' digital capability and is leading digital transformation for the Department including Victorian government schools. The Division architects, manages and supports the largest technology network in Victoria, supporting a user base of approximately 750,000 staff and students. IMTD provides innovation and leadership in the transformation and management of the Department's digital capability through the implementation of solutions on the department's cloud environment (IaaS), enterprise cloud platforms (PaaS) and software (SaaS), using agile practices with a focus on user experience, security and integration. As a valued member of the diverse IMTD team, you will have the opportunity to be part of influencing the new way of working for the department through your strong technical skills and customer centric approach.Further Information For more details regarding this position please see attached position description for the capabilities to address in application. The department values diversity and inclusion in all forms - gender, religion, ethnicity, LGBTIQ, disability and neurodiversity. Aboriginal and Torres Strait Islander candidates are strongly encouraged to apply. For more information about our work, working for the Department, diversity and inclusion, and our employment conditions visit the Department website and our Diversity and Inclusion page Applicants requiring adjustments can contact the nominated contact person. Information about the Department of Education's operations and employment conditions can be located at www.education.vic.gov.au. For further information pertaining to the role, please contact Joseph Dang- Manager Experience Design via joseph.dang@education.vic.gov.au. Preferred applicants may be required to complete a police check and may be subject to other pre-employment checks. Information provided to the Department of Education will be treated in the strictest confidence. Please let us know via phone or email if you require any adjustments to ensure your full participation in the recruitment process or if you need the ad or any attachments in an accessible format (e.g large print) due to any viewing difficulties or other accessibility requirements. Applications close 11:59pm on Monday 15 December 2025