Trade Scheduler / Administration Assistant
About the Role
As a Scheduler & Administration Assistant at Trade Services, you'll be the organisational heartbeat of our team, keeping our Gas & Plumbing, HVAC, Electrical, and Solar & Battery technicians on track and customers happy.
This full-time position is perfect for someone with a vibrant, can-do attitude who thrives in a team-driven environment. You'll play a key role in coordinating daily schedules, supporting technicians, and assisting with a variety of administrative tasks to keep operations running smoothly.
If you're a proactive multitasker who loves keeping things organised, solving problems, and bringing positive energy to the workplace, we want to hear from you
The Role:
* Taking inbound and making outbound calls, gathering necessary information and informing customers of options and taking appropriate actions.
* Customer re-engagement contacting people previously engaged with our business (warm calling).
* Manage and respond to phone calls, emails, and customer enquiries.
* Support the management team with reporting and administrative needs.
* Experience with 3CX phone system or similar
* Perform administrative tasks to support high-quality service delivery.
* Handle customer data confidentially and responsibly.
* Keep accurate records and update databases within our systems
Why We Want You:
* Strong verbal and written communication skills.
* Positive, Hardworking and fluent in English.
* Assist with data entry, filing, and maintaining accurate records.
* High level of professionalism with problem-solving abilities.
* Resilience, adaptability, and a proactive approach.
* Strong email etiquette and proficiency in Microsoft Office Products.
If you are dedicated, driven and willing to develop in this role, please apply now
Important Information:
To be eligible for this role, you must be an Australian citizen or hold permanent residency