Employment Type: Permanent Full-Time
Hours: 9am to 5pm
Salary: Dependent on Qualifications and experience
Location: Any existing Mercy Health Home Care Offices
Upload with Application: Resume, cover letter, and all relevant qualifications
Contact: Karen Lata, Klata@mercy.com.au
Intake and Assessment Specialist to support the Home Care Team
Act as a primary contact for clients of CHSP and other programs, supporting intake, enquiries, concerns and changes to client needs.
Respond to all clients and representatives in a responsive and professional manner.
Conduct comprehensive, person-centred assessments of client needs, suitability, and eligibility for Aged Care Services.
Triage clients based on vulnerability, urgency, and level of need to ensure appropriate prioritisation.
Identify and manage risks to clients and staff during intake and review processes.
Complete scheduled and reviews for existing clients.
Maintain accurate, timely records and reporting in line with the CHSP Funding and Program Guidelines, Aged Care Quality Standards, NDIS Legislation etc.
Promote Mercy's Healthy Aging services to support clients across their aging journey.
What you'll bring
* Excellent time management, organisational and communication skills, with the ability to adapt and problem solve.
* A good Understanding and experience of the Home Care funding programs and eligibility eg CHSP, NDIS, Private and Brokerage arrangement etc.
* A compassionate, flexible and positive approach to effective patient care and management.
* The ability to nurture friendly, respectful relationships and contribute to a collaborative team environment.
You will also be required to provide evidence of, or in the process of obtaining:
* A current NDIS Check.
We acknowledge the Wurundjeri Woi-wurrung peoples, traditional Custodians of the Land in which our Head Office is based, on traditional lands of the Kulin Nation and recognise their deep connections to the land, sea, and culture.
We extend this acknowledgment to the many Traditional Lands that we operate across Australia and pay our respects to Elders past and present.
The team at Mercy Health is as wonderfully diverse as the patients, residents, clients, and communities we support. We're proud to be recognised as an Employer of Choice for Gender Equality by the Workplace Gender Equality Agency (WGEA). Mercy Health strongly encourages applications from Aboriginal and Torres Strait Islander peoples, and people of all ages, sexualities, genders, abilities and cultural backgrounds.
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