Overview
IT Support Technician (Level 1/2) – Cybersecurity-Focused MSP | Sydney
Osmicro Networks is a Sydney-based IT & Cybersecurity provider helping small and medium businesses stay secure and productive. We’re a close-knit team that values problem solvers who want to grow their skills in a cybersecurity-focused MSP.
What You’ll Do
- Provide remote and onsite IT support (desktop, network, Microsoft 365)
- Troubleshoot L1/L2 issues and escalate when needed
- Assist with patching, backups, and documentation
- Contribute to client cybersecurity best practices
What We’re Looking For
- Based in Sydney, with full Australian working rights
- 2–3 years IT support/MSP experience
- Solid skills in Windows, Microsoft 365, and networking basics
- Clear communicator with a customer-first approach
Nice to Have
- Experience with RMM tools (NinjaOne preferred)
- Familiarity with backups, MFA, or EDR/XDR (e.g., CrowdStrike)
- Cybersecurity certification (or working towards one)
- Yearly bonuses + ongoing training and career progression
- Hybrid WFH + onsite role
- Company laptop, phone, and headset
- Fuel reimbursement for client visits
- Access to leading tools (CrowdStrike, Azure, AWS)
Important
All shortlisted candidates will complete a 1-hour remote trial to test their technical skills.
How to Apply
Apply now with your CV and a short cover letter.
Notes
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Your application will include the following questions:
- Which of the following statements best describes your right to work in Australia?
- Do you have customer service experience?
- Do you have a current Australian driver's licence?
- Do you have a current Police Check (National Police Certificate) for employment?
- How would you rate your English language skills?
- Do you own or have regular access to a car?
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📌 MSP Help Desk & Support Level 1
🏢 Osmicro Networks
📍 City of Sydney