Communications and Engagement Officer
Clerk Grade: 7/8 $113,574 - $125,720 plus super. Ongoing Full Time opportunity. Location: Parramatta (Hybrid working available). Minimum 2–3 days per week in the office, subject to change in line with Department of Customer Service workplace policies.
About the team
Government Shared Services (GSS) is a division of Department of Customer Service that delivers essential shared services to more than 100 NSW Government agencies, supporting outcomes for the people of NSW. Client & Commercial Solutions (C&CS) supports GSS by strengthening governance, managing client relationships, and providing assurance, commercial, and financial oversight to enable effective and reliable shared service delivery.
About the role
We're looking for a proactive Communications and Engagement Officer to support the delivery of clear, engaging communications across Government Shared Services. Working with the Principal Communications Specialist, you'll create content, support communication strategies, and help strengthen stakeholder engagement. You'll maintain digital channels, coordinate events and activities, and monitor performance to drive improvement. This role suits someone who enjoys a mix of content creation, coordination, and working collaboratively in a fast‐paced environment.
Your day‐to‐day
* Develop and deliver high quality communications and engagement content across digital and internal channels
* Support the design and implementation of integrated communications and stakeholder engagement strategies
* Maintain and update digital content across websites and platforms, ensuring accuracy and timeliness
* Monitor and evaluate communication activities, producing reports and insights to drive continuous improvement
* Coordinate events, forums, and engagement activities, including logistics and supporting materials
* Build and maintain strong relationships with stakeholders to understand and meet communication needs
* Provide project coordination and administrative support to ensure delivery of initiatives on time and within scope
To be successful in this role you will demonstrate
* Strong written and visual communication skills, with the ability to produce clear, engaging content
* Experience supporting communications and engagement strategies in a complex environment
* Ability to manage competing priorities and deliver to tight timeframes
* Strong stakeholder engagement skills, with a collaborative and customer focused approach
* Analytical capability to monitor performance and identify opportunities for improvement
* Sound project coordination skills, with attention to detail and a focus on outcomes
Benefits
* Opportunity for meaningful work that matters to all of us in NSW
* Hybrid work model (in‐office and from home) with opportunity for flexible or condensed hours
* Flexible leave to recharge and make time for what counts
* Career development opportunities
* Access to health and well‐being programs including Fitness Passport
* Salary Grade 7/8 with base salary starting at $113,574 base plus superannuation
Equal Opportunities
We are committed to diversity, equity and inclusion and encourage applications from all backgrounds. We provide adjustments to enable full participation in the recruitment process for applicants with support needs.
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