Job Title
We are seeking an experienced leader to join our team as Assistant Director Service Delivery.
This is a strategic leadership role that requires strong communication and negotiation skills, as well as the ability to drive business plans and development strategies. The successful candidate will have experience in managing large teams and cultivating a work environment that motivates and develops employees.
The ideal candidate will be able to shape and drive customer service delivery strategies, and will have a proven track record of achieving results through performance indicators and monitoring systems.
A key part of this role will be to ensure consistency across customer service processes, and to implement monitoring systems to achieve strategic objectives. Strong communication links between customer services and stakeholders will be essential to optimise deliverables and minimise risks.
The Assistant Director Service Delivery will contribute to the effective delivery of key performance indicators in accordance with organisational responsibilities, and will support the development and implementation of customer service delivery strategies, products, and reform programmes across all areas.
The successful candidate will be able to demonstrate experience in the creation and delivery of development pathways, learning opportunities, and training programmes in line with strategic needs. They will also have experience in emergency management, anticipating risk and identifying improvement opportunities.
This is a full-time position, and the salary range is negotiable based on skills and experience. The employment type is permanent, with the possibility of extension or permanency after 12 months.
Responsibilities
* Shape and drive strategic and tactical business plans for customer service delivery.
* Cultivate strong, productive working relationships and partnerships, with highly developed negotiation and influencing skills.
* Achieve results through the development of performance indicators, monitoring systems, and performance assessment methodologies.
* Communicate and influence at a senior level with a range of stakeholders, including industry and government bodies.
* Demonstrate experience in the creation and delivery of development pathways, learning opportunities, and training programmes in line with strategic needs.
* Lead large teams and cultivate a work environment that motivates, develops, and utilises the diverse talents of its people.
* Emergency management experience, anticipating risk and identifying improvement opportunities.
Qualifications
There is currently one fixed term opportunity available for 12 months, with the possibility of extension or permanency. A detailed CV and a two-page summary outlining key responsibilities and achievements are required.
Required Skills
The successful candidate will have strong leadership skills, with the ability to drive business plans and development strategies. They will also have excellent communication and negotiation skills, with the ability to influence at a senior level.
Benefits
This is a challenging and rewarding role that offers the opportunity to make a significant impact on customer service delivery. The successful candidate will receive a competitive salary and benefits package, and will have access to professional development opportunities.
Others
The Department of Transport and Major Infrastructure is an equal opportunities employer, and welcomes applications from candidates with diverse backgrounds and experiences. We are committed to providing a safe and inclusive work environment, and to promoting diversity and inclusion in all aspects of our operations.
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