Service Delivery Manager
The role of a Service Delivery Manager is to oversee the delivery of technical support services to customers.
* Manage a team of field technicians who provide customer-centric technical support.
* Coach team members and drive performance through strategic KPIs.
* Streamline processes and leverage technology for smarter work practices.
* Ensure alignment with other Technical Services teams for optimal service delivery.
* Champion workplace safety and ensure regulatory compliance across all gaming jurisdictions.
For this role, we are looking for an experienced leader who has a proven track record in managing technical teams. The ideal candidate will have excellent people management and coaching skills, as well as the ability to drive operational excellence and continuous improvement.