Customer Service Representative Job
We are seeking a highly motivated Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for delivering exceptional customer experiences and driving sales growth.
About the Role:
Job Description:
In this role, you will be the primary point of contact for customers, providing assistance and support with their car rental needs. You will work closely with colleagues to ensure seamless transactions and excellent customer satisfaction.
Key Responsibilities:
* Provide exceptional customer service and respond to customer inquiries in a timely and professional manner
* Sell Hertz rental options to customers and promote additional services
* Process rentals and returns efficiently and accurately
* Work collaboratively with colleagues to resolve customer issues and improve overall customer experience
Requirements:
To succeed in this role, you will need:
* Excellent communication and interpersonal skills
* Previous experience in customer service or sales, preferably in the rental industry
* Computer literacy and ability to use technology effectively
* Flexibility to work varying shifts, including weekends and public holidays
Benefits:
We offer a competitive hourly rate, opportunities for career growth and development, full training, and a supportive team environment. We also provide leave loading and shift penalties, employee benefits, and a motivating company culture.
About Us:
We are a global company dedicated to meeting customer needs by offering a wide range of vehicles and services. Our team is committed to providing a safe and supportive work environment for everyone, and we welcome diversity and inclusion.