Job Description
">The role of Senior IT Support Specialist plays a key part in enhancing the digital experience for users, actively seeking opportunities for IT service improvements, leading the implementation of those improvements, and assisting in the development of technology standards that support teaching, learning, and administration with a focus on system orchestration.
Key Responsibilities:
* Delivering high-quality technical support services to staff and students within a dynamic tertiary education environment.
* Ensuring the effective operation, maintenance, and troubleshooting of end-user devices, classroom technologies, and core IT systems including business workflow and automation technologies.
* Acting as an escalation point for incident resolution from IT Support Specialist staff and a subject matter expert for key business stakeholders.
Required Skills and Qualifications
Tertiary Qualification
A tertiary qualification in Information Technology or a related field; or an equivalent combination of relevant training and professional experience is required.
Experience
A minimum of 5 years' experience in a complex IT environment providing 1st, 2nd, and early 3rd level technical support across corporate or enterprise settings is essential.
Technical Knowledge
Advanced experience with Microsoft 365, MS Teams, Windows Server, Active Directory, SQL Server, DFS, and SharePoint, including troubleshooting and configuration is highly desirable. Practical experience with VMware, Linux CLI, and cloud platforms such as AWS or Azure, including hands-on system administration or deployment is also beneficial.
Leadership and Communication
Demonstrated experience providing technical leadership or mentorship within an IT support or service desk team, including escalation handling and knowledge sharing is required. Proficiency in communicating complex technical information to non-technical audiences, adapting to the needs of diverse stakeholders is essential.
Benefits
We offer a range of employee benefits, support to help you be your best, and flexibility, to help us all thrive. Access to LinkedIn Learning & Udemy Premium for your development is also available.
Others
At our organization, we promote and embrace an inclusive and diverse workforce. We believe equality, flexibility, and diversity deliver a rich collaborative environment. We strive to ensure that all our staff – no matter where they are from or who they are – feel safe, supported, and given opportunities to thrive.