Community Engagement Manager (12-month)
Australia Post is delivering for all Australians, from the vehicles we drive to the small businesses that make our communities thrive. We're delivering for the environment, our communities, our customers and our people, and we're moving forward and want you to come along for the ride.
Overview
As Australia Post embarks on significant change, the need for an enterprise approach to customer and community engagement has never been more critical. The Community Engagement Manager reports to the Senior Customer Communications and Stakeholder Manager and leads the delivery of community engagement plans, ensuring activities are delivered consistently and clearly, enabling strong understanding and meaningful participation across diverse communities in Australia.
Responsibilities
* Support the consistent delivery of community engagement plans, including developing high‐quality collateral and materials.
* Deliver effective community engagement initiatives that clearly inform, involve and encourage participation from communities and stakeholders.
* Work across the business to access and apply customer and community insights to inform communications and engagement activities.
* Proactively build and maintain strong internal relationships, collaborating and sharing knowledge to ensure an aligned and integrated approach to stakeholder engagement.
* Play an active role in protecting and enhancing Australia Post's brand and reputation by partnering with internal teams, including Internal Communications, Media, Government Relations, Social Media, Marketing, and Corporate Responsibility.
Qualifications
* Demonstrated experience in community engagement, stakeholder management or communications within a large, complex corporate and/or government environment.
* Proactive, detail‐oriented and community‐focused, with the ability to communicate complex information clearly and simply.
* Outstanding written, verbal and interpersonal communication skills.
* Ability to build strong relationships and thrive in a fast‐paced environment, managing multiple projects to achieve agreed objectives.
* Demonstrated awareness of brand and reputation management, risk, and corporate governance.
* Proven ability to manage competing priorities and balance strategic and tactical demands to deliver outcomes.
Benefits
Be part of a culture where everyone feels they belong, are valued, and can bring their authentic self to work every day.
We invest in your wellbeing, recognising and rewarding your contributions through Post Perks and more.
We invest in your long‐term growth, supporting development through our values of trust, inclusivity, empowerment and safety.
Inclusive Workplace
We acknowledge the Traditional Custodians of the land on which we operate, live and gather as employees.
We believe our business should reflect the diverse communities we operate in and are proud to be an inclusive workplace for people from all walks of life. We encourage applications from people of all ages, genders and backgrounds, including Aboriginal and Torres Strait Islander peoples, people with disability, LGBTQIA+ and refugees.
We are one of the largest organisations in Australia to successfully achieve Disability Confident Recruiter status. We are committed to providing an inclusive and barrier‐free recruitment process and workplace for those living with a disability and are committed to reviewing and removing bias in our processes to create a gender‐equitable recruitment experience and workplace. If you have any questions about accessibility, please contact our Diversity & Inclusion team on .
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