First Nations Identified: Energy Sales Specialist
At Origin, being useful is more than a tagline – it's how we approach work every day. As a collective, we're a team that thrives on finding better ways, working together, and owning our impact. From powering homes to delivering award‐winning internet and helping to lead Australia's energy transition. If you're driven by purpose and excited to be part of something bigger, we'd love to have you on the journey.
This is an identified role, and we warmly encourage applications from Aboriginal and Torres Strait Islander peoples. Origin is committed to creating a culturally safe and inclusive workplace where Indigenous employees can thrive.
About the role
In this role, you will speak with new and existing customers and support them with their energy services. Some customers will contact you, and at other times you may reach out to customers to assist with their account.
Your goal is to make things simple and easy for customers while helping them find the right energy plan for their needs. You'll work in a supportive team environment and receive training to help you succeed.
What you'll do
Support customers across phone and email by listening carefully, understanding their needs, and providing clear, respectful assistance.
Help customers join Origin, stay with Origin, or make changes when moving house or updating their energy plans or internet services.
Resolve customer questions and issues, offering products and services that best suit each customer's circumstances.
Work closely with your team, supporting one another and sharing ideas to improve the customer experience.
Continue building your knowledge of Origin's products, systems, and ways of working through ongoing learning and development.
Act as the primary point of contact for our Indigenous customers, ensuring their needs are understood and addressed with culturally appropriate and accessible support.
What we're looking for
You don't need to know everything about energy – we will provide training. What matters most is that you enjoy helping people and communicating with customers.
We're looking for someone who:
* Communicates clearly and comfortably with people
* Works well in a team
* Has a positive attitude and is willing to learn
* Can think through problems and find solutions
* Sales or Customer Service experience is helpful, but not essential
Background checks may be required
Background checks may be required to determine your suitability for this position as part of the recruitment process and during your employment. These checks may include police checks, AusCheck, medical assessment and/or drug and alcohol testing.
Equal Opportunity
We are committed to fostering a diverse, gender equitable workforce, where everyone is welcome, and all applications are evaluated on merit and potential. We encourage applications from Aboriginal and Torres Strait Islander Peoples, people living with disabilities, culturally diverse people, any stage in life, people with intersex variations and people within LGBTQ+ communities, including trans and gender diverse.
Origin recognises Aboriginal and Torres Strait Islander Peoples as the Traditional Custodians of country throughout Australia, and we pay our respects to Elders past, present and future.
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