Guilfoyle Funeral Services is a proudly family-owned and operated funeral home, committed to supporting local families with dignity and care. We are seeking an Administration & Reception Officer to join our team on a full time-basis, primarily based at our Atherton Office with the flexibility of working also at our Mareeba Office when required.
About the Role
The Administration & Reception Officer is often the first point of contact for families, visitors, clergy, celebrants and suppliers. This role combines professional administrative support with compassionate customer service, ensuring that every family receives respectful and efficient assistance during a difficult time.
The successful applicant will demonstrate empathy, discretion, excellent organisational skills and a commitment to maintaining the highest standards of professionalism and care.
Key Responsibilities
Reception & Customer Service
* Welcome families, visitors and clients in a warm, respectful and professional manner.
* Answer incoming telephone calls and email enquiries promptly and courteously.
* Provide information regarding funeral services, memorial products and administrative requirements.
* Schedule appointments
* Maintain a calm and supportive presence when assisting bereaved families.
Administration
* Prepare, proofread and process funeral service documentation.
* Assist with death registration paperwork and related statutory documentation.
* Prepare service sheets, notices, memorial books and other funeral-related materials.
* Coordinate bookings with, cemeteries, crematorium, churches, celebrants, florists and other service providers.
* Maintain accurate filing systems and confidential records.
Financial Administration
* Prepare invoices and process payments.
* Liaise with families and suppliers regarding account enquiries when required.
Funeral Service Support
* Coordinate funeral notices and media placements as required.
* Support funeral directors and operational staff with administrative requirements.
General Office Duties
* Maintain a clean, organised and welcoming reception area.
* Manage office equipment and coordinate maintenance requests when required.
* Assist with special projects, events and community engagement activities.
* Contribute positively to a collaborative and supportive workplace culture.
Skills & Experience
Essential
* Previous experience in administration, reception or customer service.
* Exceptional verbal and written communication skills.
* High level of professionalism, discretion and confidentiality.
* Strong organisational skills with excellent attention to detail.
* Ability to prioritise tasks and work effectively in a busy environment.
* Competency in Microsoft Office Suite and general office technology.
* Ability to interact with people from diverse cultural and religious backgrounds with sensitivity and respect.
Desirable
* Experience within the funeral industry, healthcare, aged care or a related service profession.
Personal Attributes
* Compassionate and empathetic nature.
* Professional presentation and manner.
* Emotional resilience and maturity.
* Reliable, trustworthy and dependable.
* Strong interpersonal skills and a team-focused attitude.
* Ability to remain calm and composed in sensitive situations.
* Commitment to providing exceptional service and care to families.
Working Conditions
* Standard office hours with occasional flexibility required to meet operational needs.
* Work is performed in a funeral home environment where regular interaction with bereaved families occurs.
* Adherence to privacy, confidentiality and workplace policies is essential.
Our Commitment
We are dedicated to providing compassionate care and meaningful service to families in our local region. We seek team members who share our values of integrity, respect, professionalism and genuine care for others.
How to Apply
To apply, please submit your application via SEEK by 19 June 2026. Applications must include a cover letter outlining your suitability for the role.
For further information, please contact:
Kate O’Brien
Phone: 07 4091 2***