Job Title: Café Operations Manager
We are seeking a highly skilled and experienced Café Operations Manager to lead our hospitality team. The ideal candidate will have a proven track record in managing high-performing teams, executing daily operations, and driving sales growth through effective marketing promotions and roster planning.
* Execute daily operations and maintain store cleanliness and presentation to ensure an exceptional customer experience.
* Plan and execute marketing promotions and rosters to drive sales growth and increase customer engagement.
* Lead by example and drive guest service excellence by providing coaching and feedback to team members.
* Recruit, train, and develop team members to ensure they have the skills and knowledge required to deliver exceptional customer service.
* Manage labor spend, stock levels, and other controllable expenses to optimize profitability.
* Foster a positive work environment that promotes teamwork, open communication, and employee well-being.
About You
We are looking for a motivated and experienced Café Operations Manager with a proven track record in hospitality or retail leadership. Key requirements include:
* Minimum 2 years of management experience in a fast-paced environment.
* Previous hospitality or retail experience with a strong focus on customer service.
* Strong leadership and communication skills with the ability to coach and develop team members.
* Energetic and positive attitude with a passion for delivering exceptional customer service.
Why This Role?
This is an exciting opportunity to join our dynamic team and take your career to the next level. As a Café Operations Manager, you will have the opportunity to:
* Develop and implement strategies to drive sales growth and improve customer satisfaction.
* Lead a high-performing team and provide coaching and feedback to ensure exceptional customer service.
* Manage labor spend, stock levels, and other controllable expenses to optimize profitability.
* Foster a positive work environment that promotes teamwork, open communication, and employee well-being.