Event Management Professional
This role is open to Australian Citizens and the position can be located in either Melbourne or Sydney offices.
The company doesn't wait for the future to happen - we create it. We expand into new technology and continuously improve, creating a better tomorrow for everyone.
We value diversity and believe a vibrant, inclusive workforce with diverse backgrounds and perspectives helps us innovate and connect with customers effectively.
Key Responsibilities:
* Lead and govern the entire event management lifecycle across the Enterprise Business.
* Drive operational readiness by aligning monitoring capabilities with customer and business needs—ensuring alerts are meaningful, response-ready, and tied into broader ITSM processes like incident and problem management.
* Work closely with teams across Digital Ops, Group IT, Platforms & Services, Products, and external vendors to drive continuous improvement, reduce noise, and enable proactive service management through event intelligence.
Requirements:
* Strong understanding of Event Management, monitoring tools, and service alerting technologies.
* 3+ years of experience in Service Management, IT operations, or enterprise monitoring within an ICT environment.
* Incident and Problem Management experience.
* ITIL Foundation certification required; deeper ITIL knowledge or alignment highly regarded.
* Proven ability to govern complex processes and collaborate across a matrixed stakeholder environment, including external vendors.
* Strong communication and negotiation skills, with the ability to present at senior stakeholder level.
* Australian Citizenship required, with eligibility for AGSVA Baseline clearance.
What's in it for you?
* Flexible working hours.
* Inclusive gender-neutral paid Parental Leave.
* Competitive leave and additional 'Connected Leave' days.
* Resources and support via various employee-led networks and groups.
* Access to a vibrant campus life, facilities, and free transportation options.