Add expected salary to your profile for insightsAbout GRDCThe Grains Research and Development Corporation (GRDC) is a national organisation responsible for investing in world-class R&D to support the profitability and sustainability of Australian grain growers. As we modernise our systems and elevate our technology platforms, we're looking for an experienced IT Operations Manager to lead our enterprise-wide IT service delivery and infrastructure operations.This is a critical leadership role focused on ensuring the reliability, availability, and continuous improvement of GRDC’s core technology services. You’ll be instrumental in enabling business continuity, uplifting service standards, and leading a small team through day-to-day operations and strategic transformation.The OpportunityAs the IT Operations Manager, you’ll be responsible for the smooth delivery and evolution of GRDC’s IT services, supporting both infrastructure and end-user systems. You’ll work closely with vendors, partners, and internal teams to ensure resilient, high-quality, and user-centric service delivery.Key ResponsibilitiesIT Operations & InfrastructureLead daily operations across enterprise IT infrastructure and systems, ensuring uptime, security, and performance.Maintain the service catalogue and streamline interfaces to ensure technology solutions are accessible and effective.Manage software lifecycles, licensing compliance, and operational budgets.Service ManagementEnsure service delivery is aligned to SLAs with minimal disruption and high user satisfaction.Lead the IT service desk, ensuring timely resolution of incidents and requests.Implement continuous service improvements and drive maturity in ITSM practices.Incident, Problem & Change ManagementChair the Technical Change Committee and lead enterprise change control processes.Oversee incident response, root cause analysis, and proactive problem resolution.Build robust configuration and asset management practices to support lifecycle planning.ITSM Processes & ToolsLead the design, implementation, and optimisation of ITIL-aligned ITSM processes.Promote integration of ITSM with key corporate functions like HR and Finance.Ensure effective use of tools like ServiceNow for visibility and control.Manage vendor relationships and service contracts to ensure value and performance.Foster strong internal stakeholder relationships to support adoption and ensure feedback loops.Report to senior leadership on system performance, service health, and improvement initiatives.Leadership & Team DevelopmentLead, coach, and mentor a high-performing IT operations team.Manage performance, development planning, and resourcing.Build capability in ITSM, change, and operational excellence.About YouYou’re a proactive, strategic IT leader who thrives in a dynamic environment. You’re equally comfortable driving technical excellence as you are engaging with stakeholders to deliver value.What You’ll BringTertiary qualifications in IT, Computer Science or related field (required)5+ years’ experience in IT service management or operations leadershipStrong track record implementing and improving ITIL-aligned processesITIL Foundation (required); ITIL Managing Professional or ServiceNow certifications (highly regarded)Proven experience managing vendors, budgets, and service-level agreementsStrong stakeholder engagement and communication skillsResilient, analytical, and solutions-focused mindsetExperience managing and developing high-performing teamsWhat we offer:We know that great work happens when our people feel supported. Here's how we make that happen:Hybrid Working Model – We offer a true 50/50 hybrid approach. Collaborate in person, and balance it with focused work-from-home days.Wellness Support – Access an annual wellness fund to support your physical, mental, or emotional wellbeing - because taking care of you matters.Set Up for Success – We’ll help you create a productive home office with support to set up your remote workspace comfortably and effectively.Extra Time Off – Enjoy a paid shutdown between Christmas and New Year that doesn’t touch your annual leave balance.Supportive Parental Leave – We offer paid parental leave for both mums and dads (following a qualifying period), because we believe that family time matters.A Supportive Team Culture – You’ll be part of a small, capable, and highly collaborative People & Culture team that values trust, initiative, and shared success.What to do next:If this sounds like the right career step for you, we would love to hear from you, please use the "Apply Now" button to share your current resume and a cover letter that outlines a bit more about how this role fits your experience and career goals (we promise to read what you write!).Got a question about the role that is not covered in the advert? Please email recruitment@grdc.com.au and we will be happy to assist.GRDC is committed to supporting an inclusive and diverse workforce and welcomes and encourages applications from People with Disability (PwD), First Nations peoples, LGBTIQA+ people, people from Culturally and Linguistically Diverse (CALD) backgrounds, mature age and young workers. GRDC will provide reasonable adjustments for candidates to participate equitably in the recruitment process and discuss workplace adjustments to fulfil the inherent requirements of the role.For more information about working with GRDC, please visithttps://grdc.com.au/about/careersUnlock job insightsSalary match Number of applicants Skills matchYour application will include the following questions:Which of the following statements best describes your right to work in Australia? Are you willing to undergo a pre-employment medical check? What's the highest level of ITIL qualification you have completed?The Grains Research and Development Corporation (GRDC) is one of the world’s leading grains research organisations, responsible for planning, investing in and overseeing RD&E to deliver improvements in production, sustainability and profitability across the Australian grains industry.The GRDC’s primary objective is to drive the discovery, development and delivery of world-class innovation to enhance the productivity, profitability and sustainability of Australian grain growers and benefit the industry and the wider community.The GRDC is a statutory corporation, founded in 1990, under the Primary Industries Research and Development Act 1989 (PIRD Act), it is subject to accountability and reporting obligations set out in the Public Governance, Performance and Accountability Act 2013 (PGPA Act). The GRDC’s portfolio department is the Australian Government Department of Agriculture.The functions of the GRDC under the Act include coordinating or funding R&D activities; monitoring, evaluating and reporting on the impact of R&D activities on the grains industry and the wider community; and facilitating the dissemination, adoption and commercialisation of the results of R&D.Source: This is an extract from the company's own website.The Grains Research and Development Corporation (GRDC) is one of the world’s leading grains research organisations, responsible for planning, investing in and overseeing RD&E to deliver improvements in production, sustainability and profitability across the Australian grains industry.The GRDC’s primary objective is to drive the discovery, development and delivery of world-class innovation to enhance the productivity, profitability and sustainability of Australian grain growers and benefit the industry and the wider community.The GRDC is a statutory corporation, founded in 1990, under the Primary Industries Research and Development Act 1989 (PIRD Act), it is subject to accountability and reporting obligations set out in the Public Governance, Performance and Accountability Act 2013 (PGPA Act). The GRDC’s portfolio department is the Australian Government Department of Agriculture.The functions of the GRDC under the Act include coordinating or funding R&D activities; monitoring, evaluating and reporting on the impact of R&D activities on the grains industry and the wider community; and facilitating the dissemination, adoption and commercialisation of the results of R&D.Source: This is an extract from the company's own website.To help fast track investigation, please include here any other relevant details that prompted you to report this job ad as fraudulent / misleading / discriminatory.Featured jobsCanberra ACT14d agoIT ManagerSydney NSW7d agoTechnology & Service Assurance ManagerAirservices AustraliaCanberra ACT1d agoResearching careers? Find all the information and tips you need on career advice.
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