Veteran Care Nurse Coordinator (RN)
Dispensed Pty Ltd – Adelaide, South Australia – Australia Medical
About this position
About VeteranCann
VeteranCann is a patient-focused healthcare platform that supports current and former service members through trusted, compliant and personalised healthcare pathways across Australia.
We are seeking expressions of interest from experienced Registered Nurses who are passionate about veteran healthcare and delivering high-quality, patient-centred care.
This is an exciting opportunity to join a growing healthcare team dedicated to supporting veterans and other patients through coordinated, accessible, and compassionate care. If you are looking for a role that combines clinical nursing, patient advocacy, care coordination, and telehealth, we would love to hear from you.
About The Role
We are seeking a compassionate and highly organised Registered Nurse to join our team as a Part-Time Veteran Care Nurse Coordinator. This unique hybrid role combines clinical care coordination, telehealth patient screening, and in-clinic nursing consultations, with a strong focus on supporting veterans and their ongoing healthcare needs.
Working closely with GPs and allied health professionals, you will play a key role in delivering person-centred care, improving patient outcomes, and ensuring continuity of care across a multidisciplinary environment. This part-time position offers a combination of remote and in-clinic work, providing flexibility while allowing you to make a meaningful impact on the lives of veterans and their families.
What You'll Own
* Coordinate and manage ongoing care for veterans and other patients, ensuring continuity of care and regular wellbeing follow-ups.
* Conduct telehealth pre-screening consultations, patient intake assessments, and comprehensive medical history reviews.
* Prepare patient files and clinical information for GP review and assessment.
* Identify clinical risks, contraindications, medication interactions, and escalation requirements.
* Conduct face-to-face nursing consultations and intake assessments for new clinic patients.
* Support chronic disease management, preventative health initiatives, and veteran health reviews.
* Monitor patient progress and **escalate** clinical concerns where appropriate.
* Liaise with GPs, specialists, allied health providers, pharmacies, hospitals, and community support services.
* Assist with hospital admission and discharge coordination when required.
* Build strong therapeutic relationships with veterans and their families, providing advocacy and ongoing support.
* Identify psychosocial, mental health, and support service needs, facilitating appropriate referrals and care pathways.
* Educate patients on treatment pathways, care plans, and available support services.
* Assist with patient recalls, follow-up scheduling, and continuity of care initiatives.
* Maintain accurate and timely clinical records in accordance with AHPRA, Medicare, DVA, privacy, and clinical governance requirements.
* Participate in quality improvement initiatives, clinical audits, and ongoing professional development activities.
What You'll Need
* Current unrestricted AHPRA registration as a Registered Nurse (RN).
* Minimum 2 years of post-registration clinical nursing experience.
* Experience in care coordination, chronic disease management, primary care, telehealth, or community nursing.
* Strong clinical assessment, patient engagement, and documentation skills.
* Excellent communication and interpersonal skills, with the ability to build rapport with diverse patient groups.
* Ability to work autonomously while collaborating effectively within a multidisciplinary healthcare team.
* Experience using clinical software systems and telehealth platforms.
* Strong organisational, time management, and problem-solving skills.
* A patient-centred approach and genuine passion for improving health outcomes.
Highly Regarded
* Experience working with veterans or veteran-focused healthcare services.
* Care coordination experience within primary care settings.
* Mental health, chronic pain management, or complex medication management experience.
* Knowledge of Medicare and DVA processes.
* Current Driver's Licence.
What We Offer
* Hybrid Work Model
* A competitive salary and benefits package
* A supportive and positive work environment
* Opportunities to grow and develop your career
* Opportunity to transform lives through alternative medicine
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