Who is Audika?
Audika is part of Demant, a world‐leading hearing healthcare group that offers solutions and services to help people with hearing loss. Worldwide the group employs more than 22,000 staff in more than 30 countries and distributes hearing healthcare and intelligent audio solutions to people in more than 130 countries. In Australia, Audika operates over 200 clinics that provide hearing services to residents. We strive to put hearing care on the health care agenda and improve the quality of life of people living with hearing loss.
About the Role
We are looking for a meticulous, driven and passionate customer service individual to serve as a Clinic Co‐ordinator at the Audika Hearing clinic in Runaway Bay on a part‐time basis (2 days per week – Monday & Tuesday, 9am to 5pm). This pivotal role contributes to clinic performance and enhances our customers' experience.
Responsibilities
* Collaborate with clinicians and hearing technicians to provide quality hearing health‐care outcomes for all clients.
* Learn about Audika products, services, competitive advantages and government funding programs.
* Apply tailored client‐specific sales strategies to ensure clients receive the best possible solutions.
Qualifications
* Previous administration or customer service experience in retail, hearing care services, pharmacy, or allied health.
* Experience working with an older demographic (preferred).
* Strong interpersonal communication skills and empathy for clients to support their hearing journey.
* Flexibility and willingness to support other nearby Audika clinics.
* A higher school certificate (HSC) or TAFE qualification.
* Advanced computer literacy skills.
Benefits
* Permanent part‐time role in an established global organisation.
* Performance incentives.
* Supportive hearing‐care team.
* Professional development through a clear career path and professional training.
* MyRewards program – discounts at more than 300 retailers and services across Australia.
* Online Wellbeing centre – offers activities, workouts, meditations, and nutritional and financial advice.
* Employee Assistance Program.
* Birthday and Christmas gifts.
Values
Audika is proud to have a diverse and inclusive culture that acknowledges and respects our employees. We are a team of professionals who bring the importance of sound to life and connect our clients through our hearing products. Our values shape a supportive and encouraging culture where everyone can thrive and succeed. We create trust, are team‐players, create innovative solutions, and apply a can‐do attitude in everything we do.
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