Be the First Voice Our Customers Hear – Join CommBox as a Level 1 Support Engineer
At CommBox, we don't just build premium interactive screens – we shape how people teach, meet and solve problems. From bustling classrooms to busy boardrooms, our tech helps people connect and collaborate seamlessly. We're a fast-growing Aussie company with big ambitions and an even bigger heart. If you're tech‐curious, people‐focused, and ready to kickstart your career in support, we want you on the team.
Your Role in the Team
As a Level 1 Support Engineer, you're the first point of contact for our customers – the friendly, capable voice on the other end of the line. You'll help users solve common issues quickly and confidently, while learning the ropes of technical support in a real-world environment.
What You'll Do
* Respond to customer questions via phone, live chat or our ticketing system
* Log and categorise support requests accurately to keep everything running smoothly
* Solve common issues using step‐by‐step guides
* Escalate trickier problems to the Level 2 team with detailed notes to speed up resolution
* Help improve our knowledge base by flagging recurring questions and outdated content
What You'll Bring
* 0–2 years' experience in IT, helpdesk or customer support – grads welcome!
* A basic understanding of operating systems and web browsers (Windows, macOS, Chrome, etc.)
* Good instincts for troubleshooting – you like solving puzzles and helping people
* Clear communication and great listening skills – especially when customers are stressed
* Familiarity with tools like Hubspot, Zendesk, Jira Service Management or Freshdesk (a bonus, not a must)
* Lifting screens (medical screening required) and Drivers License is required (P‐Plates is fine)
Why You'll Love Working Here
* In‐office role in Warriewood (must live on Northern Beaches or Northern Sydney)
* Supportive team that backs your growth and learning
* Work that actually helps people – every day
* Regular team lunches, offsites, and good coffee
* A chance to grow into Level 2 or 3 roles – we promote from within
Ready to Launch Your Tech Career?
Apply now or drop us a message – we'd love to hear how you'd make a difference as part of the CommBox support crew.
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