Administration Officer - Aged Care Specialty Clinic - Geriatric Medicine
* Join a welcoming patient-focused healthcare service in Senior Care
* Diverse administrative role supporting specialist aged care programs
* Make a meaningful impact on the health and wellbeing of older people
Coordinate, manage and support specialist aged care services while delivering exceptional administrative and customer service in a fast-paced healthcare environment.
Employment Type: Temporary Part Time (Up to 18 January 2027)
Position Classification: Administration Officer Level 2A
Remuneration: $35.33 - $35.84 per hour
Hours Per Week: 12 (6 hour shift twice a week, hours of 8.30am - 3pm) (Job Share may be considered for part time hours)
Location: Westmead Hospital
Where you'll be working
The Aged Care Specialty Clinic is part of Westmead Integrated Seniors Healthcare (WISH), a comprehensive service dedicated to supporting the health, independence and wellbeing of older people across Western Sydney. Working alongside experienced clinicians and healthcare professionals, you'll play a vital role in ensuring the smooth operation of specialist aged care services and delivering a positive experience for patients, families and stakeholders.
Our services include Seniors Assessment Services (ACAT and RAS), Rapid Access to Care & Evaluation (RACE), Dementia Advisory Service (DAS), Transitional Aged Care Programme (TACP), Geriatric Medicine and Aged Care Specialty Clinics.
In this role you'll enjoy:
A supportive and collaborative multidisciplinary team environment.
Exposure to a broad range of specialist aged care and geriatric services.
Opportunities to develop healthcare administration and digital health skills.
Meaningful work that contributes to improving patient outcomes.
A dynamic workplace where no two days are the same.
Working with us you will have access to:
An array of public transport options buses/trains and light rail & subsidised onsite staff parking.
Wellbeing Initiatives including an On-site gym, cafes, and green spaces.
What you'll be doing
As the Administration Officer, you will be the first point of contact for patients, carers, clinicians and stakeholders, providing high-quality administrative and clerical support across multiple aged care services. You will play an integral role in coordinating clinic operations, managing information systems and ensuring efficient service delivery.
Key responsibilities include:
Managing telephone enquiries, appointment bookings, patient communications and front-line customer service.
Coordinating clinic administration including scheduling, interpreter bookings, patient reminders and preparation of clinic documentation.
Maintaining accurate electronic records, data entry and document management using healthcare information systems.
Supporting clinical teams through correspondence management, reporting, billing processes and follow-up coordination.
Providing flexible administrative support across the department and contributing to continuous service improvement initiatives.
How to Apply
Apply online by submitting your resume, and addressing the criteria listed below by providing examples that demonstrate your ability before the closing date.
Selection Criteria:
Excellent telephone manner and a high standard of customer focus skills.
Proven organisational skills & ability to perform under pressure.
Demonstrated experience and proficiency in all clerical & data entry skills, including use of Microsoft Office software Word & Excel, and willingness to learn & undertake use of internal databases.
Demonstrated ability to work as part of a team.
Previous experience in a health setting.
Knowledge of Medical Terminology.
People with disabilities who meet the selection criteria are encouraged to apply; and where required, WSLHD will implement reasonable adjustment consistent with industry standard.
Stepping Up aims to assist Aboriginal job applicants by providing information about applying for roles in NSW Health organisations. For more information, please visit https://www.steppingup.health.nsw.gov.au/ Aboriginal and/or Torres Strait Islander people are encouraged to apply.
Westmead hospital car parking allocation model is changing. There is a waitlist for parking for new staff commencing at Westmead Hospital. This does not apply for staff with disability.
Please note: In accordance with NSW Health policy, priority will be given to Australian citizens and permanent residents. A person who is not an Australian citizen or permanent resident is only eligible for temporary employment for a period not longer than the duration of their current visa or the advertised position.
NSW Health acknowledges the people of the many traditional countries and language groups of New South Wales. It acknowledges the wisdom of Elders past and present, and pays respect to all Aboriginal communities of today.
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