The primary purpose of the Eligibility Specialist role is to ensure accurate and timely eligibility determinations for mental health claims, while maintaining clear and effective communication with all relevant stakeholders and adhering to applicable regulations and guidelines. Permanent and contract roles are available.
About The Role
* Deliver high‐quality, accurate, and timely eligibility reviews and decisions while ensuring compliance with legislated timeframes, privacy standards, and Allianz guidelines.
* Enhance decision‐making quality, written communication, and adherence to legal requirements to improve the sustainability of adverse decisions and reduce unnecessary claims investigations.
* Uphold data integrity and professionalism in all communications, while identifying and implementing process improvements to enhance efficiency and support tools.
* Continuously develop technical and professional expertise through on‐the‐job training and relevant courses.
About You
* Strong technical Workers Compensation experience and/or strong legal/Employee relations experience.
* Strong attention to detail.
* Strong professional written and verbal communication skills.
* Ability to analyse and evaluate complex information to make sound, data‐driven decisions while ensuring accuracy, compliance with regulations, and alignment with organisational objectives.
* Knowledge of relevant regulations and legislation.
* A passion for leveraging emerging technologies to stay ahead in a rapidly evolving digital landscape.
Benefits and Perks
* Inclusive culture: supportive, open‐mind, focusing on customer outcomes.
* Work‐life balance: flexible, hybrid work arrangements and tailored workplace adjustments where possible.
* Career development: mentoring, development and global mobility opportunities, plus access to over 10,000 learning resources.
* Financial and wellbeing perks: discounts on Allianz products, retail, tech, travel plus financial wellness initiatives and Employee Share Purchase Program.
We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.
If you require any support and adjustments to participate equitably in our recruitment process, we encourage you to reach out to careers@allianz.com.au for a confidential conversation.
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