About the role
We are currently seeking an Account Manager to oversee the operational delivery of a large commercial cleaning portfolio across a diverse range of sites including schools, offices, banks and commercial facilities.
This is a hands‐on operational role responsible for maintaining cleaning standards, supporting field staff, managing client relationships and ensuring day‐to‐day operational requirements across your portfolio are consistently achieved.
The role is majority site based, however also includes significant responsibility for workforce management across a large cleaning team, including timesheet approvals, leave management, shift coverage, staff performance, training and supporting cleaners and supervisors across multiple sites.
You will be supported by a shared Operations Assistant and a dedicated Recruitment Manager to assist with operational administration, recruitment and onboarding requirements across your portfolio.
A typical day in the role may include:
* Conducting site inspections and proactively identifying issues before they escalate
* Retraining cleaners onsite and improving cleaning standards across sites
* Supporting cleaners and supervisors with operational challenges and absenteeism
* Managing day‐to‐day staffing requirements, shift coverage and operational issues
* Approving timesheets, leave requests and roster changes
* Meeting with clients and maintaining strong working relationships
* Demonstrating equipment, machinery and cleaning procedures onsite
* Following up operational issues and ensuring corrective actions are completed
* Testing and tagging equipment to ensure ongoing compliance
Why join us
* Industry leaders in sustainability and environmentally responsible practices
* Be part of a growing, award‐winning company recognised as a leader in the cleaning and waste management industry
* Work with a business committed to high operational standards and doing things properly
* Opportunity to work across a diverse range of commercial sites, venues and major South Australian events
What we require from you
* Experience leading or supporting frontline operational teams within cleaning or similar operational environments
* Strong communication and relationship management skills
* Ability to confidently support, train and mentor field staff onsite
* Strong practical understanding of machinery, equipment and safe work practices
* High attention to detail and commitment to maintaining cleaning standards
* Strong organisational, problem‐solving and time‐management skills
* Ability to work autonomously, use initiative and manage competing priorities
* Ability to hold teams accountable and drive performance outcomes
* Sound understanding of WHS requirements, SOPs, JSAs/Risk Assessments and safe operation of equipment and machinery
* Ability to obtain and maintain a National Police Clearance and Working With Children Check
* Current full Driver's Licence and reliable vehicle
* Ability to manage after‐hours operational issues and staffing requirements across your portfolio when required
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