Looking for Level 1 Desktop Support Analyst Your new company Your new role As a Specialist Level 1/ 2 - Onsite & Technical, you will play a key role in delivering first-class technology services. You will be part of a highly customer-focused Onsite & Technical team, providing high-quality IT support to colleagues and remote partners across key locations in Australia and New Zealand. What you'll need to succeed Minimum 3 years' experience in desktop support (hardware, OS, smartphones, printers) Proven experience in a ServiceDesk or Onsite Support environment, ideally within a large corporate ICT setting Strong knowledge of ITIL processes (Incident, Problem, Change, Configuration Management) Solid understanding of Microsoft Windows, Apple OS, and O365 suite Excellent problem-solving, analytical, and time management skills Strong focus on customer service and stakeholder engagement Ability to work independently and take ownership of tasks Adaptable and eager to learn new technologies and methodologies What you'll get in return Deliver exceptional customer service through high-quality, customer-focused IT support Provide hands-on support for hardware deployment, incident and request management, and software/application troubleshooting Build and maintain strong relationships with business stakeholders, product owners, colleagues, and external partners Assist with technology asset and inventory management Proactively identify service improvement opportunities and pursue continuous self-development Ensure all activities align with SLA and KPI targets, focusing on timely resolution Collaborate with stakeholders to drive innovation, value, and performance improvements Support technology projects, critical changes, and continuous improvement initiatives Promote an inclusive, diverse, and supportive workplace. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. 3000896