This is a Account Manager, Government role with Streem based in Surry Hills, NSW, AU
== Streem ==
Role Seniority
- junior, mid level
More About The Account Manager, Government Role At Streem
Join Us as our next Account Manager
Love building relationships, solving complex problems, and helping clients succeed at the highest level of government? This unique role is all about creating
standout customer experiences
and becoming the go-to expert for all things media monitoring and insights for our
Federal Government clients
.
You'll work closely with diverse government agencies, helping them get the very best out of the Streem platform while keeping your finger on the pulse of the ever-changing
Australian media landscape
.
If you're ready to roll up your sleeves, bring the energy, and make a real impact on critical government communications, we'd love to hear from you
What You'll Be Doing
This role is split between proactive customer service and crucial team support, meaning you'll be a key strategic partner for our clients and internal teams.
* Setting new clients up for success, from onboarding and mastering complex Boolean searches to customising their accounts.
* Building, maintaining, and growing strong client relationships—you'll be their trusted media sidekick and key contact.
* Running training sessions to help government users master the platform (both virtual and face-to-face).
* Overseeing and contributing to major Federal Government client deployments and managing key project tasks.
* Acting as an escalation point for Government-specific enquiries, tasks, and projects across the company.
* Proactively spotting important media, key events, and issues, and relaying these insights to clients and internal teams.
* Creating reports, transcripts, and summaries that make media meaningful and actionable for government decision-makers.
About You
This role is perfect for someone with experience in
Account Management, Customer Success, or Corporate Customer Support
who is organised, client-focused, and thrives in a fast-paced environment.
Must-Haves
* Australian permanent residency or citizenship
* 1-2 years' experience in a Customer Success or Account Manager position.
* Strong customer-facing skills with an ability to take initiative, maintain composure, and solve problems effectively.
* Excellent verbal and written communication skills.
* An energetic, media-savvy go-getter with a positive, can-do attitude.
Bonus Points
* Keen personal interest in the Australian Media Landscape.
* Prior experience with media monitoring, data/analytics, or social listening tools.
* Experience with Boolean Search, CRM tools, or project management software.
* Tertiary qualifications in Communications/Media/Public Relations or a related field.
We're on the hunt for a few talented candidates with a range of skill levels—whether you're a few years into your career or more experienced, we're interested in learning more about you. Please don't be discouraged from applying if you don't meet all the skills requirements—we are a team of lifelong learners who love to share knowledge and grow our skills together.
Why Join Streem?
At Streem, we're all about helping ANZ's most influential organisations stay ahead of the news cycle. We deliver media monitoring across print, online, TV, radio, podcasts, and social in
real time
so our clients never miss a beat.
And because great work happens when teams feel supported, here's what you'll enjoy:
* Daily gourmet lunches and snacks from our in-house chef.
* A hybrid setup and dog-friendly Surry Hills HQ (5 mins from Central).
* $3,000 annual upskilling allowance to fuel your learning and career growth.
* Extra leave days (birthday leave, wellbeing days, volunteering leave + more).
* $2,000 referral scheme, corporate discounts, and novated leasing options.
If you're ready to build amazing client experiences and grow your skills while working with critical government accounts,
apply now
Before we jump into the responsibilities of the role. No matter what you come in knowing, you'll be learning new things all the time and the Streem team will be there to support your growth.
Please consider applying even if you don't meet 100% of what's outlined
Key Responsibilities
* Setting up new clients for success
* Building strong client relationships
* Running training sessions
Key Strengths
* Account Management
* Customer Success
* Communication Skills
* Media Monitoring Tools
* Boolean Search
* Project Management Software
Why Streem is partnering with Hatch on this role.
Hatch exists to level the playing field for people as they discover a career that's right for them. So when you apply you have the chance to show more than just your resume.
A Final Note: This is a role with Streem not with Hatch.