Department of Education WA – East Perth WA
There are three (3) permanent full‐time positions commencing ASAP.
The Business and Customer Services (BCS) Directorate supports the objectives and outcomes of its customers by providing value for money corporate services through skilled and motivated people.
The BCS aims to deliver services within an environment of standardised systems and processes.
The Payroll Services Branch processes employee salary, leave, superannuation and salary packaging records to maintain accurate and timely payments to Department of Education staff. The Branch services 75,000 plus employees in WA public schools, central office, and regional education offices.
Role
The Training and Development Officer is responsible for designing and delivering online and face‐to‐face training to internal and external customers on HRMIS (Human Resource Management Information System) payroll processing, reporting and industrial instrument compliance. The Training and Development Officer works in collaboration with payroll operations teams to identify trends, assess areas for improvement and develop targeted education and training resources to meet the learning needs of internal and external stakeholders.
Responsibilities include monitoring and evaluating training effectiveness, implementing continuous improvements, reporting on education and training programme outcomes, and developing and maintaining a comprehensive knowledge base of payroll‐related activities, including detailed work instructions, process documentation and user guides for Payroll Services staff.
Professional Benefits
* Flexible working arrangements to create a healthy work‐life balance, including working from home or remote, flexible working hours and part‐time arrangements.
* Generous leave entitlements including annual, personal, long service and parental leave.
* Professional development opportunities and study leave/assistance.
* Access to salary packaging (in accordance with relevant industrial instruments).
* Easy access to public transport with the Claisebrook train station just a 5‐minute walk away, free Yellow Cat bus service and various CPP parking locations within walking distance.
Equity and Diversity
We are committed to an inclusive and culturally responsive workforce reflecting the diversity in our workplaces and the Western Australian community. We welcome and encourage applications from Aboriginal and Torres Strait Islander peoples, young people, people of diverse sexualities and genders, people with disability, and people from culturally and linguistically diverse backgrounds.
Requirements
* Must be an Australian or New Zealand citizen, permanent resident or have a valid visa with relevant work rights for the term of the appointment.
Key Selection Criteria
* Highly developed interpersonal, verbal and written communication skills with the ability to consult effectively and deliver engaging presentations and training programmes.
* Well‐developed research, planning and organisational skills with the ability to design and deliver training programmes and high‐quality materials tailored to customer needs.
* Proven ability to build and maintain effective stakeholder relationships, working collaboratively within a team environment to implement best practices and drive continuous improvement.
* Advanced computer literacy with experience using a wide range of software applications for presentations, knowledge sharing, data analytics and reporting.
* Strong knowledge of payroll systems, processes, industrial instruments and payroll‐related legislation with the ability to translate complex information into clear written instructions and training materials.
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