Client side
VOC focused
One of Australia's strongest brands
Flexible Work environment from home/office
The Voice of Customer
Manager
The VOC Manager plays a pivotal role in executing Voice of Customer (VOC) campaigns, managing stakeholders to drive CX improvements, and providing thought leadership in digital interception. The position requires a blend of technical expertise in Qualtrics and digital interception.
Responsibilities:
Collaborative Innovation:
Work closely with Product teams to bring innovation to Customer Insights.
Foster a cooperative environment to standardize reporting practices.
Qualtrics Mastery:
Utilise your proficiency in Qualtrics to create insightful dashboards.
Harness the power of Qualtrics to provide a comprehensive view of customer experiences.
Strategic Standardization:
Drive the standardisation of reporting practices for a unified approach.
Contribute to the development of standardized dashboards for actionable insights.
Impactful Customer Journey:
Elevate the customer journey by transforming raw data into strategic insights.
Implement changes that directly impact the customer experience and drive improvements.
Your Qualifications:
Technical Proficiency:
Proficient in Qualtrics, with a focus on dashboard programming and survey design.
7 years experience leading Voice of Customer programs in large businesses.
Innovative Thinking:
Demonstrate innovative thinking in transforming data into actionable insights.
Proven ability to bring fresh ideas to the table for a standardized reporting approach.
Collaborative Communication:
Excellent communication skills to collaborate effectively with Product teams.
Translate insights into impactful reports that guide strategic decision-making.
Why You?
You are passionate about enhancing customer experiences through innovative reporting.
Your expertise in Qualtrics and digital interception makes you a valuable asset.
You thrive in a collaborative environment, working closely with cross-functional teams.
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