Job Title: Financial Service Specialist
The role of a Teller is a critical part of providing excellent customer service in a financial services setting. As a key point of contact, you will be responsible for handling banking transactions, educating customers on digital platforms, and identifying opportunities to improve their financial well-being through tailored solutions.
Key Responsibilities:
* Assist customers with various banking transactions including cash deposits, withdrawals, and transfers.
* Provide education and support to customers on online banking and mobile app functionality.
* Identify and recommend personalized financial solutions to customers based on their individual needs and goals.
Requirements:
* Proven experience in customer-facing roles with a focus on delivering exceptional customer service.
* Strong numerical skills and ability to handle cash transactions accurately.
* Excellent communication and interpersonal skills, with the ability to build rapport with customers from diverse backgrounds.
* Ability to remain calm and composed under pressure, with a strong focus on resolving customer complaints and issues.
* Will to learn and adapt to new banking procedures and technologies.