About Us
Camcare was originally established by community and continues to provide a welcoming service in Boroondara. Camcare, a CISVic member organisation, is supported by around 70 volunteers to deliver community information and support, emergency relief and material aid, and family services.
Camcare is part of Access Health and Community (AccessHC), a leading not‐for‐profit provider of health and community services with over 150 years of experience delivering inclusive, person‐centred care across Melbourne's inner and outer east and northeast. With 550+ staff and 200 volunteers across 17 locations, we offer a wide range of integrated services to support diverse communities.
We are proud of our commitment to Diversity, Equity, and Inclusion, strong Environmental, Social, and Governance principles, and our respect for the rights, culture and contributions of First Nations peoples. At AccessHC, we are united by compassion, collaboration and community‐led care to help people live healthier lives.
The Opportunity
Every day, people across Boroondara turn to Camcare for compassionate, practical, and immediate support. As financial pressures rise and pockets of disadvantage deepen, our Community Support service is seeing more individuals and families seeking guidance, material aid, and pathways to health and wellbeing services.
To strengthen our response, we are introducing a Complex Care Coordinator—a newly created role within our Community Support team, funded through the City of Boroondara Community Services Triennial Grant 2026‐29. This is a rare opportunity to shape a role from the ground up and make a meaningful impact in the lives of community members experiencing complex challenges.
This role is ideal for someone who thrives in a community‐based environment, values person‐centred practice, and is motivated by the opportunity to influence service design and outcomes.
About The Role
The Complex Care Coordinator will play a pivotal role in enhancing the support provided to clients presenting with multiple or layered needs. Working alongside our dedicated volunteer Community Support Workers, you will offer professional secondary consultation, short‐term case coordination, and targeted interventions that address the social determinants of health.
This is a Max term Part time 0.6 EFT position funded to June 2029. Reporting to the Manager, Community Support, you will work across the Camcare sites of Camberwell, Ashburton and North Balwyn.
Key Responsibilities
* Provide care coordination to enable people seeking complex support from Camcare to access the supports and services available to assist them.
* Support internal and external collaboration to support referrals and service navigation.
* Work with trained volunteer Community Support Workers to create a service model that supports clients presenting with complex issues.
* Use your skills and experience to take a client‐centred and culturally responsive approach to provide a biopsychosocial assessment of immediate and longer‐term needs and co‐develop achievable goals.
Key Selection Criteria
* Tertiary Qualifications in Social Work or related discipline.
* Minimum of 5 years' experience in Social Work (or related role) within a community services environment.
* Demonstrated experience working with a team/volunteers.
* Demonstrated experience in care coordination or case work with diverse communities and those hardly reached by the service sector to alleviate immediate biopsychosocial needs and empower clients to achieve their longer‐term goals.
* Demonstrated experience navigating and referring into the health and community sectors.
* Desirable: proficiency in a community language other than English (e.g. Mandarin).
Compliance Requirements
* National Police Check, Working with Children Check.
* Evidence of the right to work in Australia and a valid Driver's Licence.
Attributes We Value
* Strong communication and interpersonal skills.
* An ability to work sensitively with people of diverse cultures, abilities, ages, sexualities, income/housing status and gender identities.
* Skills and commitment to working with volunteers.
* Ability to establish relationships and maintain appropriate boundaries with co‐workers, clients, carers, and families.
* Demonstrated ability to work unsupervised.
* A commitment to excellence in program delivery.
* Proficiency with electronic health record systems (such as TrakCare) and Microsoft Office programs (Word, Excel, Outlook and PowerPoint).
* Effective time management and prioritisation skills.
* Demonstrated ability to work in a team environment.
* Commitment to continuous quality improvement and health promotion principles.
* Demonstrated behaviours consistent with AccessHC values.
What We Offer
* Be part of a respected leading health and community organisation driving innovative change.
* Purpose‐driven work in a supportive, values‐driven team environment.
* Access professional development opportunities.
* Make a genuine difference in the lives of people and communities.
* The chance to work with passionate professionals dedicated to improving lives.
* Salary packaging benefits (increase take‐home pay).
Culture and Benefits
* Supportive and values‐based culture and engaged workforce.
* Culture of trust and empowerment for people to grow and thrive.
* Commitment to a work‐life balance with flexible working conditions.
* Focus on staff wellbeing and health – Employee Assistance Program.
* Commitment to ongoing professional development and career growth.
* Paid parental leave and opportunity to purchase additional leave.
* Annual leave loading.
* Generous salary packaging opportunities (up to $15,990 per annum + $2,650 meals/entertainment expenses).
Applications close
1st June 2025
Equal Opportunity Statement
Access Health and Community is an equal opportunity employer committed to providing an inclusive working environment that embraces and values all people, regardless of cultural background, age, gender identity, sexuality or lived and living experience. We value the diversity and strength of Aboriginal and Torres Strait Islander cultures and are committed to delivering on our vision for reconciliation through our recruitment and employment practices. Access is required to undertake compliance checks; however, a record of criminal history does not preclude applicants from applying for suitable positions. All applications will be assessed on a case‐by‐case basis and managed in a confidential and practical manner.
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