About The Role
This position is part-time (3 days / 21 hours per week), available on a fixed term contract until 31 December 2027, with possibility of extension. As part of the Community Facilities Unit, the Community Facilities Officer plays a key role in establishing and using systems to support the effective and efficient use of Council's community halls and facilities. As a primary contact for hall hirers, the role delivers high-quality customer service, manages booking enquiries and payments, coordinates contractor services, resolves arising facilities issues and ensures compliance with relevant policies and procedures. The role also supports Council's management of other leased and licensed community buildings.
Key Focus Areas
* Contribute to and implement systems and processes for the management of community halls. This includes online booking platforms, standardised hire agreements, updated website content, and clear operating manuals.
* Improve quality of service delivery, including customer experience, hall utilisation and workplace health and safety.
* Ensure compliance with hire requirements including risk assessments, insurances, licences, approvals and fees, as applicable.
* Effective liaison and good working relationships with hall hirers, contractors and volunteer committees.
* Regularly visit halls on-site to provide hirers or contractors with guidance, orientation and to troubleshoot emerging issues.
* Liaise with and coordinate contractors including for site induction, ongoing cleaning and for minor maintenance when required.
* Maintain relationships with lessees and licensees, responding to emerging operational issues and assisting with strategic review projects.
* Provide administrative support for the coordination and organisation of meetings and forums, including scheduling, documentation and logistics.
* Manage purchasing and invoices, ensuring proper processing and follow‐up where required.
* Maintain accurate and comprehensive records of all correspondence, bookings and financial transactions to meet Council requirements.
What we're looking for you to bring to this role
* Demonstrated experience with the development and implementation of systems to improve bookings and venue coordination, including online platforms, forms, hirer orientation materials and records management.
* Strong customer service and communication skills, both verbal and written.
* Experience with contractor management.
* Strong administration skills with experience in the coordination and organisation of meetings and forums, including scheduling, documentation and logistics.
* Experience with management of facilities and operational sites.
* Demonstrated records management experience.
Your Knowledge And Experience Will Include
* Certificate in Business Administration, Communications, Customer Service, or a related field, or equivalent demonstrated experience.
* Current Working with Children Check (to be provided prior to employment commencement).
* Knowledge of safety and compliance requirements for public facilities.
* Proven experience in customer service and/or business administration, preferably within a local government or community services setting.
* Proven experience in using information technology and systems to improve efficient and effective service delivery to clients and stakeholders.
To Be Successful In This Role You Will Have
* Strong organisational and time management skills with the ability to manage multiple projects and tasks.
* Excellent communication and interpersonal skills with a focus on customer experience and service outcomes with diverse stakeholders including Council staff, volunteers and community members.
* Ability to handle enquiries, resolve issues, and provide appropriate solutions capably, consistently and professionally.
* Demonstrated commitment to Work Health Safety, Equal Employment Opportunity and Cultural Diversity principles.
* Demonstrated experience with computer literacy, including MS Office suite (Word, Excel, Outlook, Publisher and PowerPoint).
* Current Drivers Licence.
Position Description
Download – Community Facilities Officer PD here
We Offer
* Fixed Term contract until 31 December 2027, working part‐time (3 days / 21 hours per week).
* Flexible working arrangements.
* Salary and Conditions in accordance with the NSW Local Government (State) Award, appointment in the range of $38.56 to $44.68 per hour (dependent upon skills and experience).
* Partner with an organisation that is taking steps in all areas to reduce our carbon emissions and be an innovative and sustainable council.
It Would Be Highly Regarded If You Had
* A background in facilities administration and/or management.
* Experience with Bookable software platform.
Other Benefits Include
* Annual salary reviews.
* Superannuation.
* Education and training support.
* Flexible work hours.
* Attractive salary packaging scheme.
* Employee Assistance Program (4 sessions per year).
* Fitness Passport.
* Health and Wellbeing days.
Location: This position is primarily based at our Mullumbimby Office; however Council may require you to work from other sites as required for operational reasons.
Contact: James a'Court, Community Facilities Coordinator. (02) 6626 7169.
Closing date: 12pm (NSW time), Tuesday 23 June. Late applications will not be permitted. Interviews to occur on 30 June.
We believe in diversity, inclusion and equality and are committed to ensuring that our workplaces are a reflection of our community. We recognise the benefits that diversity and inclusion brings, and encourage talented people from all backgrounds, abilities and identities to apply for our vacancies.
We are open to discussing flexible working arrangements and encourage our people to explore new ways of working – including part‐time, job‐share or working from different locations. Everyone can ask about it.
We strongly encourage applications from people with disability and will provide reasonable adjustments in our recruitment process and in the workplace. If you need an adjustment during the recruitment process, please call or email the contact person listed above, and also advise us of your preferred method of communication.
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