Suncorp Group is looking for an External Dispute Resolution Specialist to manage complex insurance complaints for a 12-month contract. This role requires strong general insurance knowledge and the ability to handle emotionally charged conversations with empathy and professionalism.
Your responsibilities include managing complaints referred to AFCA, preparing detailed submissions, and collaborating with customers and their legal representatives. Suncorp offers a hybrid working environment and various employee benefits including paid study support and performance-based bonuses.
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