We're looking for a highly organised, switched‐on Warehouse Manager to own the day‐to‐day running of our warehouse operations. This is a hands‐on role that sits at the heart of our customer experience - from getting orders out the door on time, to keeping our stock clean and our space running efficiently.
As we prepare to move into a new warehouse in the next 2‐3 months, this person will play a key role in designing and setting up that space. We're looking for someone who takes initiative, cares about the detail and wants to grow with the business.
Key Responsibilities
* Pick and pack all DTC and wholesale orders accurately, meeting daily cut‐off times
* Maintain a very low error rate - precision is non‐negotiable
* Book and manage courier and freight services, maintaining carrier accounts and lodging claims for any lost or damaged parcels
* Spot check and prepare garments prior to dispatch where required, ensuring all outgoing product meets ALLFENIX presentation standards
* Dispatch influencer seeding packages, PR samples, gifting parcels, event hampers, and press loans as directed
* Track and manage all sample movements including design samples, fit samples, and factory shipments in and out of the warehouse
* Process all returns within 48 hours (including The Iconic), assessing condition
* Answer all customer phone calls and messages within 30 minutes, including click & collect coordination
Stock & Inventory Management
* Unload all deliveries including boxes and pallets from trucks - this is a physical, hands‐on role and a core part of the job
* Participate in and lead regular stocktakes and cycle counts, ensuring inventory records are accurate and up to date
* Inspect, log, and quarantine faulty or damaged stock, progressing any agreed initiatives (such as charity donations or write‐offs) through to completion
* Manage and replenish all packaging supplies — including boxes, tissue paper, poly bags, stickers, thank you cards, and tape, ensuring the warehouse never runs short
* Coordinate closely with the team to reduce double handling between the warehouse and admin
* Replenish stock efficiently and maintain a tidy, clearly labelled warehouse that any casual or new team member can navigate independently
Warehouse Operations & Safety
* Maintain and service warehouse equipment including label printers, scanners, scales, tape guns, and packing stations flagging any faults or replacement needs promptly
* Act as keyholder, responsible for opening and closing the warehouse and maintaining building security
* Direct and support casual or temporary warehouse staff as required, ensuring they can work efficiently and safely from day one
* Uphold WHS compliance at all times including safe manual handling practices, hazard reporting, and maintaining a safe working environment for all team members
Warehouse Efficiency
* Within the first 30 days: assess current warehouse operations and deliver a simple efficiency plan covering pick‐and‐pack flow, labelling and organisation, and reduction of double handling
* Execute any approved initiatives with clear timelines and provide regular updates on progress
* Maintain warehouse cleanliness, organisation, and adherence to safety standards at all times
New Warehouse Planning
* Lead the planning and setup of ALLFENIX's new warehouse ahead of our site move
* Own the transition ensuring the new space is operational, efficient, and team‐ready from day one
Team & Communication
* Liaise daily with internal team members, delivery partners, and pickup staff
* Collaborate with the broader ops team to flag issues, suggest improvements, and contribute to a culture of accountability
* Undertake other duties as reasonably requested by management - in a small, growing business, flexibility and a willingness to pitch in are part of the role
What We're Looking For
* Proven experience in a warehouse, fulfilment, or operations role - preferably in fashion, retail, or e‐commerce
* Highly detail‐oriented with a low tolerance for errors
* Strong time management skills - you know how to prioritise when things get busy
* Proactive and self‐motivated; you don't wait to be asked twice
* Comfortable working both independently and as part of a small, fast‐moving team
* Solid communication skills - written and verbal for both internal and external correspondence
* Comfortable using basic computer systems for order management and stock tracking
* Physically fit and capable of regular heavy lifting - unloading trucks, moving pallets, and handling large volumes of stock is a non‐negotiable part of this role
* Understanding of WHS obligations and safe manual handling practices
* Comfortable acting as a keyholder and taking responsibility for building security
* Experience directing casual staff or working in a team leadership capacity is an advantage
* An eye for efficiency - you naturally look for ways to make things run smoother
What Success Looks Like
In this role, you'll know you're doing a great job when:
* Orders go out on time, every day, with near‐zero errors
* Returns are processed within 48 hours without prompting
* Customer calls and messages are answered or returned within 30 minutes
* The warehouse is clean, clearly organised, and efficient enough that any casual can walk in and know exactly what to do
* The new warehouse plan is well‐considered, costed, and ready to execute when the time comes
Why ALLFENIX
We're a brand in a growth phase which means this role has real scope to evolve. You'll be given ownership, not just tasks. As we scale, the right person in this seat will grow with us, taking on greater responsibility across operations, logistics, and potentially team management.
We're a small, close‐knit team that cares about doing things properly. If you take pride in your work and want to be part of building something, we'd love to hear from you.
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