About the role:
Lead and manage the national lead support team, overseeing enquiry triage, case management and process improvement. Partner with the National Marketing Manager – GP Training and collaborate with Marketing, Education and Member Ops to deliver insights, reporting and a seamless lead-to-registrar experience.
As our Support Team Lead - Future Registrars you'll also:
* Lead and develop the national lead management support team
* Manage complex enquiries and improve lead management processes
* Drive lead strategy, workflows and team capability uplift
* Deliver reporting, insights and stakeholder engagement across the business.
Skills & Experience:
* Proven leadership managing high‐performing teams
* Experience in lead or case management environments
* Strong stakeholder engagement and communication skills
* Process‐driven with strong reporting and data insight skills.
Benefits of working with us:
* Maximise Your Pay: RACGP employees are eligible to access up to $15,900 tax‐free for living expenses, plus additional salary packaging options (meals, entertainment, novated leases) thanks to our health promotion charity status and 17.5% Annual Leave loading
* Extra Paid Leave: End of year closure leave and additional special paid leave such as Aboriginal, Community, Cultural and Ceremonial leave, Gender Transition leave and Volunteer Leave
* Work-Life Balance: Enjoy flexible hybrid work opportunities nationally
* Career Growth: Access a contemporary Professional Development Program
* Join a Leader: Be a part of Australia's largest specialist medical college that stands at the forefront of our world‐class health care system
About the RACGP
The Royal Australian College of General Practitioners (RACGP) represents GPs across urban and rural Australia, supporting the nation's health system for over 60 years by setting educational and practice standards and advocating for improved health and wellbeing.
We promote the future of general practice through community‐based training models, including the Australian General Practice Training Program, ensuring GPs are equipped to deliver quality, whole‐person care and facilitating ongoing professional development while connecting GPs with communities nationwide.
Application Deadline
Applications close: Sunday, 14 June 2026.
Apply
Click the "Apply" button and submit your CV and cover letter as one document. Applicants must have the right to work in Australia. We will not be accepting any applications from recruitment agencies for this role.
Equal Opportunity
We value diversity and encourage applications from Aboriginal and Torres Strait Islander people, those with disabilities, and individuals from diverse backgrounds. If you need support or adjustments during the recruitment process, please mention it in your application.
We are a Circle Back Initiative Employer – we commit to respond to every applicant. The RACGP acknowledges the Traditional Custodians of the land and waterways in which we work and live. We recognise their continuing connection to land, water and culture, and pay our respects to Elders, past, present and emerging.
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